We had a great company all hands video conference call yesterday. Just so nice to see everyone, celebrate some of our successes YTD, welcome new team members and announce our 3rd Quarter Key Contributor Award Winner. Just like our previous KCA winner, this person is someone truly having a positive impact on our students.
When we talk about our “Why” Improving employability every day and our core values Ease, Value and Trust this individual is someone all of us have become to respect and appreciate the great work she does helping our students to ensure they are qualified and ready to onboard into our IT Certification Pathways programs. She is very respectful and easy to get along with, has brought tremendous value as an individual and team contributor and someone who has earned the trust of everyone she works with at LearnKey as well as the counselors we serve.
Which is why it gives me great honor to announce that Jade Brown was the recipient of our Key Contributor Award winner this quarter.
Over the last year and a half Jade has implemented, streamlined and improved our enrollment process by developing a vetting process to ensure our students are qualified to be in our program. In addition she is directly responsible from growing this role into a team. Her hard work has directly correlated to having more successful & motivated students/learners better qualified to start are programs. Jade is the type of team players that has a great attitude and ” will do whatever it takes to get the job done” .
Organizationally, Jade took the lead and wrote training manuals and SOP’s for new LK team members so they can successfully onboard in the enrollment department. Her leader, Kelly had this to say “We have great LK team members but man I believe Jade is one of the hardest workers we have” Couple that with her professionalism and courtesy we congratulate you Jade on this great accomplishment.
We all know this has been a challenging year and it’s so exciting to know that we can have some peace of mind in knowing we are making a difference in people’s lives during these times.
Whether its knowing that we helped over forty-six (46) of our students get hired, or helping a student get certified, offering free employability skills training for those unemployed, or assisting the counselors and teachers that are dealing with allot of stress and challenges, yes we have those challenges too, however, they way our team has come together to handle these situations makes me truly proud of each and everyone one of our team members. Our Senior Instructor also had us excited about the current course (IT fundamentals) he and the production team are working on, listening to his passion really made all of us appreciate the hard work that goes into producing courses like this one.
Staying connected during these times is important and we will continue to do that. Today was nice and tomorrow will be better.
One of the biggest challenges each quarter for our leadership team is to select a team or team member to be our Key Contributor Award winner(s). That is the most wonderful problem to have as this award is about going above and beyond “what was expected of you.” We had so many fantastic nominations this past month that it really made the decision-making process tough. Which just shows we have such a great culture; everyone is always working harder to be better. Or as we say “Improving Employability Every Day.”
Speaking of employability, please join me in congratulating Jeff Martin as our newest Key Contributor Award winner and a key member of our employability team. What we learned about Jeff’s accomplishments was simply amazing. His leader, Beth Ciaramello, did a real fun “Did you know” on his nomination.
Did you know?
Jeff has contacted over one thousand (1000) students in the last 1.5 years. He has taken on additional roles (i.e. student services, workforce readiness coach) with a complete “can do” attitude. He has reviewed four hundred (400)+ resumes in 2020, has successfully placed over twenty five (25) students YTD, on-boarded a new team member, and constantly receives exceptional ratings from students on how good it is to work with him. Additionally, he fully owned the Employability Team’s assembly of our standard operating procedures.
The best part was to see and hear the feedback from everyone in the company supporting and applauding his selection. He works incredibly hard and he impacts all students’ lives and makes LearnKey an incredible place to work.
Strange times, I was able to finally congratulate him in person in a parking lot, North Scottsdale, so we could get a picture of him holding the award. Thank you for all you do Jeff Martin and the entire LearnKey family. We continue to strive to get better and improve employability every day.
One of the greatest assets LearnKey has is our people who drive a great culture. Years of reinforcing our core values, Ease, Value, & Trust, the dividends continue to pay to this day. We know we are fortunate to have awesome team members, especially during these times. Which is why it is so important to celebrate and recognize individuals and teams for their accomplishments.
Our newest quarterly Key Contributor Award Winner Annalise Sluder, LearnKey’s lead writer, is a perfect example. We were pretty excited about launching a new course earlier this year (non IT) covering Communication Skills for Business (CSB), one of the first communication skills certification courses of its kind.
Annalise took extra steps to ensure it was a success. Her manager Marion had this to say: “Always a ‘can do’ attitude and what really stuck out is since taking the lead writing position she has stepped up to better the writing process, trained other team members in Natasha, and M’lissa, then got certified in the CSB course to make sure the workbook and tests were the best they could be. She truly lives our core values, ease, value and trust.”
LearnKey’s Senior Instructor, Jason Manibog had this to say: “We put Annalise in the Lead Writer role and man, has she taken on the lead, with an emphasis on lead. She has steered the writing in a perfect direction, organized all the standards, communicates and adjusts perfectly to our standards and the needs for each course, and she has put anyone who touches writing tasks in the best position to succeed. I know I’ve had to worry far less about how tests/workbooks are as we the authors give her the ‘look’ needed for a course and she takes it from there.”
Our Chief Employability Officer, Beth Ciaramello said something that was so sweet after everyone else chimed in. She said, “Plus, Annalise has an incredible attitude and treats everyone with impeccable kindness.”
That said it all and we sure did enjoy celebrating your award during our all-hands company meeting this past Wednesday, April 29th, 2020!
Bravo Annalise congratulations we are blessed to have you on our team. Every quarter this award gets harder and harder to award as there are so many of our team members who are always going above and beyond to reinforce our “Why”: Improving Employability Every Day.
Our quarterly award (Key Contributor) is something we are very proud of at LearnKey. This person or team is recognized for exceeding expectations and or demonstrating our core values (Ease, Value and Trust). Our newest recipient is someone who has been with us for almost 5 ½ years, and here is an amazing number that we want all of you to know about her: two seventy-two (272). That number, 272, represents the total number of globally recognized industry certifications (i.e. Microsoft, CompTIA, Cisco, Adobe, etc.) her students achieved in 2019. Take that number, along with her “can do” attitude, and you have our one and only Mrs. Susan Somerville.
Susan is Senior Student Services Representative. Someone who gets to see first-hand how our programs can touch and change people’s lives. She handles anywhere between 60-80 students at a time, helping them complete their online training on time, practice & study for exams, assisting them in coordinating any special tutoring needs, documenting and distributing monthly reports to counselors, the list goes on and on. She is someone who is always smiling and looking at the positive in everything, even when she has to give a student some “tough love” and remind them of their “Why” and motivator to complete our online programs. Her work directly impacts our students and their success in achieving their end goal: gaining employment. She has changed many people’s lives.
Here is what some of the leaders who nominated her had to say: “Susan has an amazing ability to help her students’ progress and is a pro at having the ‘hard conversations’ with them.” Another person said “she’s very helpful in our Cedar office, has a wonderfully positive attitude, and strives each day to help her students succeed.” Another added “she truly lives our mission of improving employability for her students, every day.”
When we presented Susan with the award she was actually spending the day in our St. George, UT office sharing best practices to some of our newer student service representatives so they can do their jobs as effectively.
Congratulations Susan for a job well done. Keep being present, doing your job, and making LearnKey better every day!
When you have great people it drives the engine of success for your company. Our newest Key Contributor Award Winner- Jacob Gardner is right at the center of that engine. Because of his work ethic over the past four (4) years, respect he has gained from his peers, he epitomizes our core values; Ease, Value and Trust. Every day he comes in and seamlessly does his job better than anyone can on the planet. Technical support, computer ordering (a big part of his job that has doubled over the past year), testing, telecom support he does it all and always as if it is no big deal.
We always talk about our “Why”- Improving Employability Every Day. Jacob knows the work he does directly ties to helping our customers: counselors, K-12 students, adult learners and veterans gain the key skills and industry certifications they need to improve their employability skills.
Just like last quarters Key Contributor Award Winner , a team member who is well respected, we are very fortunate to have him as part of our technical support team working in at our headquarters in St. George, Utah.
Please join me in congratulating Jacob for a job well done.
For a company to be on the same page it has helped a great deal that everyone knows our “Why” – Improving Employability Every Day. Our newest Key Contributor Award recipient Beth Ciaramello lives it every day as our Chief Employability Officer.
Beth’s job is to connect our students to employers, work study programs, and get them job ready/hired. She is also quite worldly as one of her personal accomplishments last year was traveling abroad working remotely.
She is being recognized for taking on three major projects, creating and implementing a ProScan to Placement process (P2P), finding new great talent to support the new process, taking over Brighton Colleges Employability activities, and taking over all recruiting and hiring for LearnKey staff (yes we are hiring).
Her “can do attitude” has resulted in two awesome new team members (Jeff & Wendy) based in Scottsdale, who have learned the P2P process and fully implemented it. We now have improved tracking and placements for both Brighton and LearnKey. Additionally, Beth continues to recruit awesome talent and truly displays our core values (ease, value, and trust).
The value she brings to our internal teams and external customers is exceptional. A great example is a recent partnership she has established with a new employer to our programs. This has required a lot of moving parts to come together and she has stayed with it all the way.
As a leader she knows our business and students as well as anyone else. One of her greatest qualities is the ease in which she works with everyone. Always willing to listen, offer advice and support no matter what. What that has left along the way is a tremendous amount of trust between Beth and everyone she interacts with on our teams.
We are so fortunate to have you on our team. Congratulations Beth for always keeping our Why – Improving Employability Every Day front and center for all of us.
Our newest Key Contributor Award winner is Sheena Chamberlain and in Sheena we trust.
This year LearnKey is rolling out new technology and tools so our learners have the best learning experience. The first roll out was enhancements to our student information system (SIS 2.0) in February this year. That was no easy task, however, having lots of expertise in-house that project was more manageable.
Our new Learning Management System has been a huge undertaking and in development for well over a year. This is new state of the art technology that has yet to be rolled out enterprise wide.
In January 2019 we realized we needed an A+ team player to begin to manage the beta testing and early adoption of this new system. In a perfect world someone would have come on board and had several months to get up to speed by working with the developers, our in house designers and production team. That did not happen.
What happened was Sheena Chamberlain stepped up an said “I can do this” without any hesitation. Not only did she have a tremendous “can do attitude” but she also quickly realized that there was more work to do, then anyone had anticipated. What did she do? What she is best at which is managing people and process. Soon, she had twelve (12) internal team members working on fixing labs, rebuilding courses, coordinating development efforts and managing new customer expectations. She did all this while continuing to do her normal job.
What jumped out with all of us is how she truly demonstrated our core values: Ease, Value and Trust, with Trust leading the way. She was open, honest, told it like it was, didn’t make excuses or complain that things were not they way they were portrayed. She just took it on herself to make it right.
I want to take this moment to congratulate Sheena for staying the course with a positive attitude, persistence and always taking the high road. We are so fortunate to have her on board and in the next thirty (30) days we will be launching this new LMS!
In Sheena we trust!
Yes, Improving Employability Every Day is our “Why” and how we do that is through making great courses so youth and adult learners gain Industry IT Certifications, graduate our programs, and get employed! While LearnKey is known for great Video-based training we do provide additional content with each course including: labs, assessments, lesson plans and workbooks. Therefore, our production team consisting of video editors, technical writers, quality control, and system support staff have to always be working in sync to meet our course deadlines.
Our newest Key Contributor Award Winner M’Lissa Woods is making quite a name for herself by leveraging her amazing technical writing skills. M’Lissa joined us in July 2018 her first project was to complete Microsoft Technology Associate (MTA) workbooks for courses we shot earlier in the year. She jumped right in and after four months completed more than double, ten (10) workbooks a normal writer could complete in that period. Her ability to process work alone with focus and strong organizational skills are second to none.
This not only ensured we released these courses on time but she also really embraced our core values (Ease, Value, and Trust) which is huge for our culture. Her work is of great Value requiring minimal QC efforts, she immediately built a great deal of Trust with her peers, and she is very Easy to work with as noted by her manager and peers.
M’Lissa is going to help us reach our goals for 2019 which by the way are pretty lofty: Produce eighteen (18) courses including Microsoft 2019 series and our Signature CompTIA A+ course, migrate our students to a new learning management system & student information system, as well as provide more tutoring and customer support for our VA students. It is great to know we have employees like M’Lissa on our team to help us along the way.
We feel very fortunate to have M”lissa on board and if her name sounds familiar that is because her husband Kelly Woods is a previous Key Contributor Award Winner– so it runs in the family!
Please join me on congratulating M’Lissa for this great accomplishment.
Today I am please to announce our Key Contributor award winners for Q4 2017: Val Deuel, Bart Giddings, Sheena Chamberlain, and Leigh Kulbacki.
Just like all our employees, they play a very important role in our company, as one of the most important aspects to our business is making sure that all of our digital employability learning solutions have the proper grammar and spelling for all our assessments, labs, and written content. They must also ensure all our video training has the quality so we always deliver an exceptional learning experience. Thanks to our awesome Quality Control team they are always there to catch all the errors and help us avoid re-work.
This past year they took it one step further by taking on transcribing and closed captioning most of our courses released in 2017. That was an amazing accomplishment as the results were transcribing 51 sessions and completing the closed captioning for 31 sessions. This resulted in a 27% increase in productivity!
Our “why” is improving employability every day. My goal is to make sure that everyone in the company knows how they impact that why. I am proud of this team as they truly know the importance of their role in our company and really stand for our core values: Ease, Value, and Trust!
Please join me and the rest of the LearnKey/Better Learning Systems family in congratulating them on this great accomplishment, and one thing is for sure: they are not going to like that I wrote this blog without them checking it before it gets posted! But what the heck, sometimes you have to go out on the edge. After all, it’s the thought that counts!
I am pleased to announce a new team member, Lara Skutt, who earlier this month joined the Know Your Talents (KYT) team. Lara’s role is Chief Flourishing Officer as her passion is leadership development, coaching/counseling, and training, which has brought her to join Melanie, Sarah, and Lori’s team. Her primary focus will be on growth of the business by enabling clients to meet their goals through leadership development and employee engagement.
Lara is a seasoned senior-level HR professional with over twenty (20) years of experience across multiple corporate industries/demographics. Additionally, she has extensive experience in all aspects of HR, which will also enhance the KYT offering. She lives in Arizona (has for over 22 years), works out of the KYT office in Scottsdale, and is the mother of three (3) amazing children. Her personal passions are family, health/wellness, and a drive for continued knowledge.
Here is a nugget…Those of you who are familiar with ProScan and the KYT offering might find it interesting to note that she has the exact same behavior/profile as Lori Coruccini.
Its a great start for 2018 and please join me in welcoming Lara to the KYT/Better Learning Systems family!