Students to LearnKey: In Susan we trust

by Jeff - Feb 20, 2020


Our quarterly award (Key Contributor) is something we are very proud of at LearnKey. This person or team is recognized for exceeding expectations and or demonstrating our core values (Ease, Value and Trust).  Our newest recipient is someone who has been with us for almost 5 ½ years, and here is an amazing number that we want all of you to know about her: two seventy-two (272). That number, 272, represents the total number of globally recognized industry certifications (i.e. Microsoft, CompTIA, Cisco, Adobe, etc.) her students achieved in 2019. Take that number, along with her “can do” attitude, and you have our one and only Mrs. Susan Somerville.

Susan is Senior Student Services Representative. Someone who gets to see first-hand how our programs can touch and change people’s lives. She handles anywhere between 60-80 students at a time, helping them complete their online training on time, practice & study for exams, assisting them in coordinating any special tutoring needs, documenting and distributing monthly reports to counselors, the list goes on and on. She is someone who is always smiling and looking at the positive in everything, even when she has to give a student some “tough love” and remind them of their “Why” and motivator to complete our online programs. Her work directly impacts our students and their success in achieving their end goal: gaining employment. She has changed many people’s lives.

Here is what some of the leaders who nominated her had to say: “Susan has an amazing ability to help her students’ progress and is a pro at having the ‘hard conversations’ with them.” Another person said  “she’s very helpful in our Cedar office, has a wonderfully positive attitude, and strives each day to help her students succeed.” Another added “she truly lives our mission of improving employability for her students, every day.”

When we presented Susan with the award she was actually spending the day in our St. George, UT office sharing best practices to some of our newer student service representatives so they can do their jobs as effectively.

Congratulations Susan for a job well done. Keep being present, doing your job, and making LearnKey better every day!


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Ease, Value & Trust- LearnKey’s Key Contributor award winner all that and more

by Jeff - Nov 20, 2019


When you have great people it drives the engine of success for your company. Our newest Key Contributor Award Winner- Jacob Gardner is right at the center of that engine. Because of his work ethic over the past four (4) years, respect he has gained from his peers, he epitomizes our core values; Ease, Value and Trust. Every day he comes in and seamlessly does his job better than anyone can on the planet. Technical support, computer ordering (a big part of his job that has doubled over the past year), testing, telecom support he does it all and always as if it is no big deal.

We always talk about our “Why”- Improving Employability Every Day. Jacob knows the work he does directly ties to helping our customers: counselors, K-12 students, adult learners and veterans gain the key skills and industry certifications they need to improve their employability skills.

Just like last quarters Key Contributor Award Winner , a team member who is well respected, we are very fortunate to have him as part of our technical support team working in at our headquarters in St. George, Utah.

Please join me in congratulating Jacob for a job well done.

Bravo!


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Newest Key Contributor Award Winner truly believes our “Why”

by Jeff - Aug 12, 2019


For a company to be on the same page it has helped a great deal that everyone knows our “Why” – Improving Employability Every Day. Our newest Key Contributor Award recipient Beth Ciaramello lives it every day as our Chief Employability Officer.

Beth’s job is to connect our students to employers, work study programs, and get them job ready/hired. She is also quite worldly as one of her personal accomplishments last year was traveling abroad working remotely.

She is being recognized for taking on three major projects, creating and implementing a ProScan to Placement process (P2P), finding new great talent to support the new process, taking over Brighton Colleges Employability activities, and taking over all recruiting and hiring for LearnKey staff (yes we are hiring).

Her “can do attitude” has resulted in two awesome new team members (Jeff & Wendy) based in Scottsdale, who have learned the P2P process and fully implemented it. We now have improved tracking and placements for both Brighton and LearnKey. Additionally, Beth continues to recruit awesome talent and truly displays our core values (ease, value, and trust).

The value she brings to our internal teams and external customers is exceptional. A great example is a recent partnership she has established with a new employer to our programs. This has required a lot of moving parts to come together and she has stayed with it all the way.

As a leader she knows our business and students as well as anyone else. One of her greatest qualities is the ease in which she works with everyone. Always willing to listen, offer advice and support no matter what. What that has left along the way is a tremendous amount of trust between Beth and everyone she interacts with on our teams.

We are so fortunate to have you on our team. Congratulations Beth for always keeping our Why – Improving Employability Every Day front and center for all of us.

Best,

Jeff


In Sheena We Trust!

by Jeff - May 07, 2019


Our newest Key Contributor Award winner is Sheena Chamberlain and in Sheena we trust.

This year LearnKey is rolling out new technology and tools so our learners have the best learning experience. The first roll out was enhancements to our student information system (SIS 2.0) in February this year. That was no easy task, however, having lots of expertise in-house that project was more manageable.

Our new Learning Management System has been a huge undertaking and in development for well over a year. This is new state of the art technology that has yet to be rolled out enterprise wide.

In January 2019 we realized we needed an A+ team player to begin to manage the beta testing and early adoption of this new system. In a perfect world someone would have come on board and had several months to get up to speed by working with the developers, our in house designers and production team. That did not happen.

What happened was Sheena Chamberlain stepped up an said “I can do this” without any hesitation. Not only did she have a tremendous “can do attitude” but she also quickly realized that there was more work to do, then anyone had anticipated. What did she do? What she is best at which is managing people and process. Soon, she had twelve (12) internal team members working on fixing labs, rebuilding courses, coordinating development efforts and managing new customer expectations. She did all this while continuing to do her normal job.

What jumped out with all of us is how she truly demonstrated our core values: Ease, Value and Trust, with Trust leading the way. She was open, honest, told it like it was, didn’t make excuses or complain that things were not they way they were portrayed. She just took it on herself to make it right.

I want to take this moment to congratulate Sheena for staying the course with a positive attitude, persistence and always taking the high road. We are so fortunate to have her on board and in the next thirty (30) days we will be launching this new LMS!

In Sheena we trust!


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Newest Key Contributor Award Winner has “Workbook” Mania

by Jeff - Jan 31, 2019


Yes, Improving Employability Every Day is our “Why” and how we do that is through making great courses so youth and adult learners gain Industry IT Certifications, graduate our programs, and get employed! While LearnKey is known for great Video-based training we do provide additional content with each course including: labs, assessments, lesson plans  and workbooks. Therefore, our production team consisting of video editors, technical writers, quality control, and system support staff have to always be working in sync to meet our course deadlines.

Our newest Key Contributor Award Winner M’Lissa Woods is making quite a name for herself by leveraging her amazing technical writing skills. M’Lissa joined us in July 2018 her first project was to complete Microsoft Technology Associate (MTA) workbooks for courses we shot earlier in the year. She jumped right in and after four months completed more than double, ten (10) workbooks a normal writer could complete in that period. Her ability to process work alone with focus and strong organizational skills are second to none.

This not only ensured we released these courses on time but she also really embraced our core values (Ease, Value, and Trust) which is huge for our culture. Her work is of great Value requiring minimal QC efforts, she immediately built a great deal of Trust with her peers, and she is very Easy to work with as noted by her manager and peers.

M’Lissa is going to help us reach our goals for 2019  which by the way are pretty lofty: Produce eighteen (18) courses including Microsoft 2019 series and our Signature CompTIA A+ course, migrate our students to a new learning management system & student information system, as well as provide more tutoring and customer support for our VA students. It is great to know we have employees like M’Lissa on our team to help us along the way.

We feel very fortunate to have M”lissa on board and if her name sounds familiar that is because her husband Kelly Woods is a previous Key Contributor Award Winner– so it runs in the family!

Please join me on congratulating M’Lissa for this great accomplishment.


Key Contributor Award winners: Always making sure we dot our “I’s” and cross our “T’s”

by Jeff - Mar 08, 2018


Today I am please to announce our Key Contributor award winners for Q4 2017: Val Deuel, Bart Giddings, Sheena Chamberlain, and Leigh Kulbacki.

Just like all our employees, they play a very important role in our company, as one of the most important aspects to our business is making sure that all of our digital employability learning solutions have the proper grammar and spelling for all our assessments, labs, and written content. They must also ensure all our video training has the quality so we always deliver an exceptional learning experience. Thanks to our awesome Quality Control team they are always there to catch all the errors and help us avoid re-work.

This past year they took it one step further by taking on transcribing and closed captioning most of our courses released in 2017. That was an amazing accomplishment as the results were transcribing 51 sessions and completing the closed captioning for 31 sessions. This resulted in a 27% increase in productivity!

Our “why” is improving employability every day. My goal is to make sure that everyone in the company knows how they impact that why. I am proud of this team as they truly know the importance of their role in our company and really stand for our core values: Ease, Value, and Trust!

Please join me and the rest of the LearnKey/Better Learning Systems family in congratulating them on this great accomplishment, and one thing is for sure: they are not going to like that I wrote this blog without them checking it before it gets posted! But what the heck, sometimes you have to go out on the edge. After all, it’s the thought that counts!


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Big Hit: Know Your Talents announces Chief Flourishing Officer

by Jeff - Jan 18, 2018


Lara Skutt

I am pleased to announce a new team member, Lara Skutt, who earlier this month joined the Know Your Talents (KYT) team. Lara’s role is Chief Flourishing Officer as her passion is leadership development, coaching/counseling, and training, which has brought her to join Melanie, Sarah, and Lori’s team. Her primary focus will be on growth of the business by enabling clients to meet their goals through leadership development and employee engagement.

Lara is a seasoned senior-level HR professional with over twenty (20) years of experience across multiple corporate industries/demographics. Additionally, she has extensive experience in all aspects of HR, which will also enhance the KYT offering.  She lives in Arizona (has for over 22 years), works out of the KYT office in Scottsdale, and is the mother of three (3) amazing children. Her personal passions are family, health/wellness, and a drive for continued knowledge.

Here is a nugget…Those of you who are familiar with ProScan and the KYT offering might find it interesting to note that she has the exact same behavior/profile as Lori Coruccini.

Its a great start for 2018 and please join me in welcoming Lara to the KYT/Better Learning Systems family!


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2018: Same “Why” Be great at “Improving Employability Every Day”

by Jeff - Jan 16, 2018


As we kick off the new year at LearnKey there is alot of excitement. We recently had everyone in the company write up their 2018 goals (i.e. courses released, students gaining certification/graduation/employment,etc.) and by the looks of it, we are going to be a big year. We plan on adding new offerings (i.e. language localization) and will be enhancing some of our courses with other learning facilitators.

Each month I will share a status on one of our goals. This month it is industry certification. Last year, we exceeded our goal, having our military veteran students achieve over 658 globally recognized industry IT & Career Ready Certifications in CompTIA, Microsoft, Cisco, Adobe, Windows, IC3, and more! That was a great accomplishment, as it aligns with our true “Why,” which is Improving Employability Every Day. This is a big one for us because it is a team effort to make sure our students succeed. Next year’s goal is to exceed over 800 certifications.  Additionally, we expanded our offering of courses available through Certiport and on the GMetrix Platform, enabling thousands of other students in college and K-12 to have access to our certification courses.

We continue to see increased demand for soft/employability skills training with some of our most popular titles on Job Hunting in a Digital World, Know  Your Talents, Making a Good Impression, Resume Skills, Business Ethics on the Job, and Be Careful Before You Click!

Speaking of soft/employability skills, be sure to read the article on “The surprising thing Google learned about its employees and what it means to today’s students”.  Very interesting in 2013, Google decided to test its hiring hypothesis by crunching every bit and byte of hiring, firing, and promotion data accumulated since the company’s incorporation in 1998. Project Oxygen shocked everyone by concluding that, among the eight most important qualities of Google’s top employees, STEM expertise comes in dead last. The seven top characteristics of success at Google are all soft skills: being a good coach, communicating and listening well, possessing insights into others (including others different values and points of view), having empathy toward and being supportive of one’s colleagues, being a good critical thinker and problem solver, and being able to make connections across complex ideas.

These skills are in demand at every level of an organization, which is why we are dedicated to making sure our Video-Based Digital Media Library of courses has over 225 titles on those important skills.

Our next big course release is CompTIA’s Security+, coming at the end of this month. We are really excited to make that available as this is one of our signature courses. You can find more info on our 2018 course release schedule here!

Here’s to a great start in 2018 and check back next month for another update.


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Newest Key Contributor Award Winner Chip Ehlers

by Jeff - Dec 06, 2017


Chip Ehlers Key Contributor Award

Today I am pleased to announce the newest recipient of our Key Contributor Award, Chip Ehlers. This award is really about who in our companies embraces our core values, Ease, Value and Trust, and make key contributions so we can fulfill our “Why,” which is improving employability every day.

Chip, a 16-year LearnKey team member never shies away from any task that he is asked to do. From order entry and fulfillment to printing and shipping catalogs, Chip never says ‘it can’t be done.’ Of course he is most famous in the St. George office for serenading his coworkers when a catchy song comes on the radio. Here are some things that his nominating coworkers said about Chip:

Jared: Chip is the ultimate team player and does whatever is needed to help the team win. He isn’t above anything that he is asked. He rolls up his sleeves and figures out a way to get the job done. You can ALWAYS count on Chip.

Kim: When I think of Chip- he is always cool, calm, and collected. If deadlines change and he has to adjust his schedule – it’s always “no problem.”

Chad: Chip goes above and beyond in everything that he’s asked to do.

One of our programs has had strong growth over 30% the last two years. That means Chip’s workload has grown by that and never once has he asked for relief or additional help.  His ability to handle multiple projects and tasks with critical deadlines is second to none. Most recently while in St. George I mentioned that we should probably look to clean up some of our storage areas by the end of the year, but when I came back two weeks ago Chip had it done.  Did not have to ask twice, he took care of it. Again, way to go Chip!

Please join me in congratulating Chip on receiving this award and for sticking to our core values: Ease, Value, and Trust, but most importantly, he truly helps LearnKey Improve Employability Every Day!


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Q1 2017 Key Contributor Award Winner “epitomizes core values”

by Jeff - Apr 14, 2017


At LeanKey if you need help with a marketing piece, ask Beau. If you need help creating a newsletter, ask Beau. If you need to learn how we process student reports, ask Beau. If you need help creating a CTE/K-12 online marketing campaign, ask Beau. Website redesign ideas, ask Beau. So what has become perfectly clear? “Beau knows”!

BeauKCA-small

Which is why it was exciting to announce earlier this week that Beau Shakespear was named Better Learning Systems/LearnKey’s 2017 Q1 Key Contributor Award winner. He is someone that truly demonstrates our core values: Ease, Value and Trust.  He is by far one of the easiest team members to work with, and always displays a “can do” attitude. As noted above by the many “hats” he wears he has significant value, but it truly is the trust and respect he has from his peers that sets him apart. It is really hard to find anyone who is more of a team player than Beau, and when it comes to our “Why” he truly is all about “improving employability every day.”

Here are some of his key accomplishments over this past quarter:

  • Played a key role in the new design of our LearnKey.com website
  • Facilitated the new design of our tradeshow banners
  • Revised VA Catalogs – Worked patiently as they were re-worked close to four times over the past year (DI, VA, & Voc Rehab) and accomplished it down to one catalog now.
  • Created a tracking method and follow-up process for all new BO Students
  • Reviewed 50+ resumes and LinkedIn profiles

He accomplished the above in addition to managing a busy VA student workload and always coordinating the monthly LKVS newsletters. When members of the leadership team nominated Beau they used words like: rock star, dedication, focus, accuracy, respect, ultimate team player, even keel, nice, never a bad attitude, helpful, and “can do attitude” to describe him.  Beau is no stranger to awards; three years ago he was recognized as LearnKey’s employee of the month.

Again, please join me in congratulating Beau for receiving this award. We are fortunate to have great employees, who are great team members and share our passion around “Improving Employability Every Day”!


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