Have a question about LearnKey training or support? I bet KJ has the answer!

by Jeff - Feb 28, 2013


At Better Learning Systems, while supporting hundreds of thousands of users, we get a lot of questions about training: how to use our learning systems, technical support, how to deliver our courses to third world countries with no internet… the list goes on and on. It really makes you appreciate those employees who spend the time to have the product knowledge and experience to answer those questions. One person who prides himself in helping people is Kevin Jacobsen our February employee of the month. It’s the one thing we can get right each and every time we interact with our customers when they ask for our help. Kevin truly takes pride in being professional, knowledgeable, respectful and courteous at all times.

Kevin’s leadership team had this to say about his nomination and selection:

“Over the past two months Kevin has demonstrated our core values in several ways. Providing great value by putting in additional hours, supporting customers’ inquires over the phones, in addition to assisting employees with technical needs internally. He is considered a Trusted resource as he will always follow through with what he is given. He has transitioned into a new role and made it easy for all parties who interact with him regarding technical support.

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There is no “I” in LearnKey or Team!

by Jeff - Feb 04, 2013


As we move into February, it’s time again for me to celebrate another employee accomplishment. This has to do with one of our Salt Lake City team members who has demonstrated not only the importance of being a team player, but one who does it on a consistent basis. Since LearnKey is dependent on everyone working together as a team, it means there is no “I” in LearnKey or team! It gives me great pleasure to welcome Rob McNeil as a Better Learning Systems/LearnKey employee of the month. You see Rob is someone who comes to work everyday, on time with the mentality of “do what needs to get done” and how refreshing it is for us to have such a steady employee. His peers VALUE his contributions as he has clearly earned their TRUST and his work effort makes it EASY for everyone.

His manager had this to say during his nomination:

“When you are working in the trenches you want someone who you can trust to get the job done.  Rob McNeil is that person!  Rob not only get his work done but he embodies the core value of ease. He is happy to take on a project and will see it through to completion. I value the skill set Rob brings to both the table and the trenches! He is a major asset to our studio and I am so thrilled that he is on my team.”

It has not always been easy in our Salt Lake City office. In order to get better at producing courses we had to bring on new team members, and never once did Rob question our decisions to do so. What he did do was welcome these new team members with open arms and a “can do” attitude. We are so fortunate to have Rob on our team.

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“A” Players- They work at it all the time!

by Jeff - Dec 04, 2012


At Better Learning Systems we recently announced the formation of an “A” Team within our LearnKey company who will lead strategic sales in our K-12 vertical. While we are very excited about the group during one of our conversations with a LearnKey team member Justin Walker ( a new member all of 8 months)  explaining the realignment details we asked him if he had any questions. He answered “Yes” How can I be a member of the “A” team? The best part of all was when Lori and I heard that response- we both looked at each other and said that is EXACTLY what we expected to hear from Justin. That’s because “A” players work at it all the time and Justin is quickly becoming an “A Player”. He is willing and able to do whatever it takes to be a good team player for the right cause and working his “tail off” (small inside joke).

It is with great pride we announce that Justin Walker is our most recent November/December employee of the month. Over the past eight months Justin has worked extremely hard to learn the elearning industry, the “ins and outs” of selling to the education market, and most importantly do whatever it takes to be a great team player. He has demonstrated our core values making it Easy for people to work with him because he is a good listener. Second, he is quickly learning the importance of understanding what Value he can bring to not only his external customers but internal team members as well. Third, understanding the importance of patience while he builds his pipeline knowing that it takes time to build Trust, which is the trigger to successful partnerships.

Here are some fun facts about Justin so all of you can get to know him a little better:

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Honoring our Veterans

by Kari - Nov 13, 2012


One of my favorite days at LearnKey is Veteran’s Day. The parade route in St. George Ut goes directly past our corporate office, and those of us that can get away from the phones are able to show our support to the veteran’s in our community. I look forward to it every year and thouroughly enjoy the amazing photo opportunities that come by, flags and uniforms, marching bands, balloons and lots of old cars. It’s fun and beautiful, and always makes me proud and sad at the same time.

I love seeing the men and women in their uniforms, especially the old-times from the world wars. Today I learned that we have 4 remaining Pearl Harbor survivors in our community, and at least one of them was in the parade today. That’s pretty incredible. It is a sombering thought to see them replaced with much younger veteran’s, young men and women that have already faught to make the world a better place.

LearnKey has been developing programs to support our veteran’s for some time now. We are very proud to offer programs that will create better lives for the men and women that have given so much to protect and serve.

I want to send a special shout out to all of the veterans but especially to those that I work with on a daily basis here at LearnKey. Thank you for your service.

We have all been touched by war, and most of us know someone that has faught for our freedom. Many of us have loved ones that are serving this very day. I hope that I am always able to attend the Veteran’s Day Parade, to show my support and thankfulness for a job well done.


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Lead by Example- LearnKey employee of the month’s recipe

by Jeff - Oct 31, 2012


Writing is an important part of our business. It can be objectives for an upcoming course, a workbook or projects used in the classroom environment, or even a MasterExam thats going to help a student/learner get college or career ready, all very important parts of the learning experience. At LearnKey we are fortunate to have Brittni Traynor who, as a lead agent for our Technical Writing team, makes sure all our writing activities get done on time.

Even better, is that her leadership team voted Brittni our October employee of the month for hard work and never ending commitment to lead by example. That’s right, she jumps in to help her team on a daily basis. Here is what her manager Brad Washburn had to say about her :

“As a team lead, she is very good at helping her team stay focused and motivated. She has forged a strong bond between the members of her team and turned them into a family”.

We are fortunate to have Brittni who truly does demonstrate our core values around Ease, Value and Trust. She makes it easy for her team members to work with her, shows them her support and how much she Values their work each and every day, in addition to building a level of trust that motivates them to work together and operating at a high performing capacity.

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Course Release Celebration

by Beau - Oct 19, 2012


What a crazy year it has been. Remeber back in May when I told everyone to be excited for the end of Summer? Well there is no place where that statement was more true than here at LearnKey. Don’t get me wrong we love the great summer weather here is Southern Utah, but over the past few months the LearnKey team has been busy creating and releasing our latest A+, Network+, and IC³ courses. These courses turned out totally awesome, and if you have not had a chance to look at them, follow the previous links to view their product overviews.

We also had the big release of our Career Readiness Bundle, which includes courses that offers valuable information to teens and those who are trying to enter the workforce. Take a look at the course overview.

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Great People – Team Player stands out in Cedar City

by Jeff - Oct 03, 2012


There are a variety of different definitions around being a team player, but the one that stands out to me recently is the one demonstrated last month by Carole Heaton in our LearnKey video production office in Cedar City, UT. It is what made her our employee of the month for September 2012. Our team has just completed the roll out of: A+  2012, IC³ GS4 and our Career Readiness bundle of courses (14 in total). At the last minute, we identified several ways to enhance the learning experience for A+ 2012 which meant we needed people to work overtime. When we needed help the most to meet our deadlines, it was Carole Heaton who stepped up big time.

Everyone in our Cedar office had been working overtime hours, everyone was tired. These projects needed to be delivered on time and Carole was willing to go the extra mile and work practically around the clock to help us meet our deadlines. Here is what her manager had to say when he nominated her for employee of the month:

“It seems like I can come into the office at just about any time, day or night, and find Carole either at her desk or online on my IM. She has put in more hours over the last month than any other member of her team. She is always willing to do whatever is asked of her as soon as it is asked, which has provided that level of Ease in getting fixes and files done on a tight deadline. I can always Trust that her files will look good and the fixes she is asked to do will be done correctly. She is always a positive force in the office, despite doing the lion’s share of work, and she can always be counted on to have a ready smile and a laugh available.”

Everyday in some way shape or form we communicate about our core values – Ease, Value and Trust. Carole clearly demonstrated all three of them by making it easier for us to meet our deadlines, valuing the importance of these courses and what it meant to get them out on time, and trusting the broader team that these improvements did merit being implemented for the benefit of our customers/learners. I thank you Carole for all your efforts.

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Big Picture & Team Player – Sounds like Sarah!

by Jeff - Aug 30, 2012


When you merge companies you spend a lot of time educating employees and existing customers on the benefits and big picture as to why these companies have decided to come together. Its great to see when customers and employees really “get” the value and do see the big picture. In our company, there has been no better demonstration of that than from Sarah Blik, our  August Employee of the month and Sales Champion for Predix. We call her the ultimate team player, or as her leader put it, “She will play on anyone’s team to help them with their goal our objective.”

Demonstrating our core values around ease, value and trust is something Sarah does everyday. Value comes from understanding the big picture and being able to demonstrate that to our customers – she does that with Ease and has earned the Trust of every BLS employee she comes in touch with. Patience and process is something you will always get from Sarah, and she demonstrated some serious patience when she and Lori Coruccini were staying in Nashville with the Gaylord explosion earlier this year. That experience enabled her to remove sleeping in the Grand Ole Opry for one night off her life “bucket list” too!

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When employees find better solutions- You know you have a winner!

by Jeff - Aug 03, 2012


LearnKey’s Colby Carter is someone who takes pride in his work and is always looking to make this better. That is why he is our July employee of the month! In addition to carrying a large workload the past few months, Colby made sure his internal and external customers were taken care of with each and every call. For those of you who don’t know Colby, he’s our technical support expert and member of the LearnKey client services team. His amazing patience and professionalism during this period did not go unnoticed. Demonstrating our BLS Core values loud and clear. Everyone in LearnKey, Trusts him because he does what he says he is going to do. Making it Easy for anyone who needs his assistance.

In addition to maintaining his cool while we were short staffed in technical support, he took it upon himself to explore a better way to deliver LearnKey content through flash drives, creating more Value in our distribution options. Here’s what his manager Kim Johnson had to say:

“Colby did not wait to be asked, he just did – coordinating calls with internal stakeholders and our IT support vendor. He was prepared, did his due diligence and paved the way for helping LearnKey continue to be a leader providing our learning content in many different ways. Because of his efforts there are potential clients in third world countries now asking for our content in that delivery method.”

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Can do, will do – watch me do it!

by Jeff - Jun 21, 2012


Once again one of our super star employees demonstrates a “can do attitude” by willing to take on additional duties without even thinking twice. Our leadership team has seen it and I witnessed it too. That’s because Chip Ehlers, LearnKey’s Employee of the Month for June, is all about being a team player. When we needed him to take over all of our shipping and trade show coordination activities, “No problem.” Then we asked him to take on additional duties supporting accounting and order entry, once again “Can do”. That is the sign of a true team player and someone who demonstrates our core values. Here’s what his manager Chad Stocks had to say about Chip….

“Chip has taken on a lot of extra duties over the last several months with a “can-do” attitude. He never complains or shows any kind of bad attitude. Chip demonstrates our core values of Ease, Value and Trust in everything he does. Chip makes work-life easier for those around him from Wendi and myself to supporting the sales team in entering orders and supporting trade shows. We all benefit from the value he brings from his experience and the previously mentioned willingness to take on extra duties without complaint. And finally, everyone knows that they can trust Chip to get the job done. We can rely on him to be here when he says he will be here and to do what he says he will do.”

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