Last week Better Learning Systems announced the recipients of our 2016 2nd quarter Key Contributor Awards. One of the key benefits of this announcement is I use it as an opportunity to remind our team members of how important a role our core values, Ease, Value, & Trust, have in this accomplishment.
You see this award truly rolls up to making sure those individuals exemplify our core values, and the one thing that stays constant is they can’t do it alone; it takes a team. Our past recipients, Kim Johnson, Wyett Ihler, and Jason Manibog are big team players and truly support any team member they can.
Speaking of support we also had a theme this past year and it has been SUPPORT. There is a ton of that going on within our companies – it truly is part of our culture. Our production teams, mobile workforce, sales/client services, Veteran Services team, technical support teams, and administrative support working together is what is helping drive our success.
One team that really jumped out year-to-date was our Know Your Talents team. The behavioral consulting arm of the company is not only living our core values and supporting one another, they have also increased revenues 200% vs. same period last year.
That is why it gives me great pleasure to announce the Better Learning Systems Key Contributor Award winners for the 2nd quarter are Melanie Benitez and Sarah Blik!
Sarah has had such a great year with her new sales and growth of existing customers. The largest to date for Sarah has been the Sundt/DPR joint ventures that she has sold. AND she continues to gain referrals across the country due to her success and relationships built with all the Executive Directors of the projects. Sarah has also launched us into the Title and Escrow industry, setting up a paid speaking engagement as general speaker to 200 plus executives. This is now an industry that we are beginning to circulate in which there are not many competitors. Customers always have and do love Sarah. For fun, if you know her ask her why people call her ‘Gnat’!
As for Melanie, she has almost 5 times the amount of workshops on her plate, which includes coordinating, printing, and follow up exercises after each and every workshop. She creates a ‘turn-key’ box of all ProScans, workbooks, badges, handouts, and framed certificates for each workshop and her contributions make everyone’s (all facilitators) jobs so much easier. Melanie has developed such tremendous relationships with all clients from a customer service standpoint. As we have had two large national accounts launch this year with ‘unlimited platinums,’ (Creative Testing Solutions, in all Blood Systems facilities, and HealthPlanOne) it requires a ton of coordination from the beginning of implementation and integration throughout the entire company, and Melanie has been in the forefront making this happen. Her Tutor Tuesdays now compete with Tristan’s at LearnKey in that she is gaining more and more attendance each week.
Both Sarah & Melanie make it Easy for our customers to work with them, as well as always bring Value to the equation, and we know there is no better way to build relationships unless there is a lot of Trust. That’s our core values at work.
Please join me in congratulating both of them for their great accomplishments this past year.
When you merge companies you spend a lot of time educating employees and existing customers on the benefits and big picture as to why these companies have decided to come together. Its great to see when customers and employees really “get” the value and do see the big picture. In our company, there has been no better demonstration of that than from Sarah Blik, our August Employee of the month and Sales Champion for Predix. We call her the ultimate team player, or as her leader put it, “She will play on anyone’s team to help them with their goal our objective.”
Demonstrating our core values around ease, value and trust is something Sarah does everyday. Value comes from understanding the big picture and being able to demonstrate that to our customers – she does that with Ease and has earned the Trust of every BLS employee she comes in touch with. Patience and process is something you will always get from Sarah, and she demonstrated some serious patience when she and Lori Coruccini were staying in Nashville with the Gaylord explosion earlier this year. That experience enabled her to remove sleeping in the Grand Ole Opry for one night off her life “bucket list” too!