“Outstanding”, “Amazing”, “Invaluable” – Those were the words used to describe Rikki McKim, our newest LearnKey employee of the month.

Rikki is a customer service champion known for a keen sense of how to “connect” with students, teachers and learners so she can help them use our LearnKey education courseware and OnlineExpert Learning Management System for the best experience. Anyone who has ever spent time with Rikki quickly understands why we feel so fortunate to have her as part of our team. She truly cares about our customers and values their commitment to us as a learning provider.

Here’s what her leader had to say:

“I value her knowledge and her ability to dig in and understand our systems better. Her customer service skills are outstanding. Rikki is extremely easy to work with and truly cares about her coworkers and our customers”.

There is a saying “happy employees create happy customers” and this is living proof that it works!

Learn some fun facts about Rikki:

Continue reading “Newest Employee of the Month: Outstanding, Amazing, Invaluable and more!”

Another exciting month for Better Learning Systems as we head into the 4th Quarter of 2013, and it has all to do with our great people. At LearnKey, we are celebrating another Employee of the Month, and this month our congratulations go to Ben Lee and all his hard efforts to go above and beyond in becoming one of our best quality control specialists in our Cedar City, UT office.

His efforts go far and beyond a quality control specialist – he is a true team player who has demonstrated his efforts through actions, not words.

Here’s what his leader had to say about him during his nomination:

“Ben is an energetic, optimistic, hard working, and friendly team player. He understands most of our LearnKey training & courseware very well, therefore increasing the accuracy of our training. He always gets his work done by the end of the day, and will rearrange his schedule to make sure it is done. He identified a problem with how we keep QC records, and implemented a new QC record keeping process. Ben has always been willing to take on work that isn’t necessarily QC related, and completes each task very well”.

One of his most recent accomplishments was when Ben learned we were wanting to improve our A+ course; he took the training, provided detailed notes on what part of our courseware was effective and what could be improved, then went and took the exam passing the first time! Every challenge we bring to Ben, he has overcome it both in doing the actual work and in dealing with the people involved. He goes above and beyond what is expected and required for a QC person in order to make sure he is doing his job correctly. He has done such a great job with his own work, resulting in less and/or easier work for his team and supervisor.

Enough about work, take a minute to learn more about Ben with our fun survey and who he would take to dinner if he could pick anyone:

Continue reading “When it comes to quality: In Ben we trust”