The Good “R” Word in IT: Resourcefulness

by Jason - Jun 28, 2016


Most of my blogs lately have updated you on new courses we have in the works. So today, I figured I would change things up and start this blog with a story: Nearly 20 years ago, when I was still in my rookie year in my Information Technology career, I was sent on a business trip far, far away from my home base (well, not that far, but a plane and a time zone change was involved so, far enough).

I was there to do some software installations and software support, as was my role in this company. When I arrived, I was handed my to-do list for the day. The first half of the list looked fine. The second half of the list was all Windows Server tasks. One problem: I barely knew Windows Server existed much less have the ability to actually do anything with it. And being several hundred miles from home, I couldn’t just say “not my thing” and walk away. And they did not have an IT person on staff.

So what was I to do? Back then, I couldn’t just whip out my smartphone or tablet and start looking for how-tos or solutions online. And I knew that making a wrong move on Windows Server could take down the server. So I did not want to make any mistakes there.

That very day was the day I discovered a very important word in the IT business: Resourcefulness! I immediately thought “what resources do I HAVE”, not “what do I not have”. My resource: the lead network and server administrator back at the home office. I called him up, explained the situation, and after he laughed about sending a rookie to do a non-rookie’s job, he spent, off and on, two hours on the phone with me, walking me through, step-by-step, what to watch for and what to do. As a result, I got through almost every item on that list that day before I had to catch my plane home.

Continuing this, over my first year at this company, I made it a point to never say “I can’t do this.” I always tried to be as resourceful as I could be to tackle user problems and new challenges. This got me a new position and a substantial raise just one year into the job.

Now, what I have shared with you is just one of many examples where I have had to stop, think about how I could be resourceful when trying to solve a problem, and then use whatever resources I have. 18 years ago, it was a phone. Now, it’s a smartphone or tablet and a lot of searching and testing (and, yes, the occasional human contact, too).

No matter how new or not-so-new you are as an IT professional, every situation where you don’t know the solution right away gives you two choices: To be resourceful, or not to be resourceful. Are you the one who is willing to find a solution (and of course, verify before implementing it if you can), or, the one who says “no can do” or worse, you try something and make the problem worse?

There is no reason to not be resourceful nowadays. You have search engines, tutorials on YouTube, LearnKey courses, white papers, forums, and a whole host of other avenues to use. And, one of the best ways to be resourceful is to befriend those who are experienced in your field of work. Figure out who is willing to share knowledge and make those people your best “work” friends.

If there is one thing I can say from experience and observation in my almost-20 years of being in the IT industry, it’s this: Those who demonstrate resourcefulness move up the ladder from position to position and salary scale to salary scale. Those who aren’t either stay where they are, or they find themselves looking elsewhere for work.

So, no matter where you are in your IT career, remember the “R” word: Resourcefulness!


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