Great People – Team Player stands out in Cedar City

There are a variety of different definitions around being a team player, but the one that stands out to me recently is the one demonstrated last month by Carole Heaton in our LearnKey video production office in Cedar City, UT. It is what made her our employee of the month for September 2012. Our team has just completed the roll out of: A+ 2012, IC³ GS4 and our Career Readiness bundle of courses (14 in total). At the last minute, we identified several ways to enhance the learning experience for A+ 2012 which meant we needed people to work overtime. When we needed help the most to meet our deadlines, it was Carole Heaton who stepped up big time.

Everyone in our Cedar office had been working overtime hours, everyone was tired. These projects needed to be delivered on time and Carole was willing to go the extra mile and work practically around the clock to help us meet our deadlines. Here is what her manager had to say when he nominated her for employee of the month:

“It seems like I can come into the office at just about any time, day or night, and find Carole either at her desk or online on my IM. She has put in more hours over the last month than any other member of her team. She is always willing to do whatever is asked of her as soon as it is asked, which has provided that level of Ease in getting fixes and files done on a tight deadline. I can always Trust that her files will look good and the fixes she is asked to do will be done correctly. She is always a positive force in the office, despite doing the lion’s share of work, and she can always be counted on to have a ready smile and a laugh available.”

Everyday in some way shape or form we communicate about our core values – Ease, Value and Trust. Carole clearly demonstrated all three of them by making it easier for us to meet our deadlines, valuing the importance of these courses and what it meant to get them out on time, and trusting the broader team that these improvements did merit being implemented for the benefit of our customers/learners. I thank you Carole for all your efforts.

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Big Picture & Team Player – Sounds like Sarah!

When you merge companies you spend a lot of time educating employees and existing customers on the benefits and big picture as to why these companies have decided to come together. Its great to see when customers and employees really “get” the value and do see the big picture. In our company, there has been no better demonstration of that than from Sarah Blik, our August Employee of the month and Sales Champion for Predix. We call her the ultimate team player, or as her leader put it, “She will play on anyone’s team to help them with their goal our objective.”

Demonstrating our core values around ease, value and trust is something Sarah does everyday. Value comes from understanding the big picture and being able to demonstrate that to our customers – she does that with Ease and has earned the Trust of every BLS employee she comes in touch with. Patience and process is something you will always get from Sarah, and she demonstrated some serious patience when she and Lori Coruccini were staying in Nashville with the Gaylord explosion earlier this year. That experience enabled her to remove sleeping in the Grand Ole Opry for one night off her life “bucket list” too!

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When employees find better solutions- You know you have a winner!

LearnKey’s Colby Carter is someone who takes pride in his work and is always looking to make this better. That is why he is our July employee of the month! In addition to carrying a large workload the past few months, Colby made sure his internal and external customers were taken care of with each and every call. For those of you who don’t know Colby, he’s our technical support expert and member of the LearnKey client services team. His amazing patience and professionalism during this period did not go unnoticed. Demonstrating our BLS Core values loud and clear. Everyone in LearnKey, Trusts him because he does what he says he is going to do. Making it Easy for anyone who needs his assistance.

In addition to maintaining his cool while we were short staffed in technical support, he took it upon himself to explore a better way to deliver LearnKey content through flash drives, creating more Value in our distribution options. Here’s what his manager Kim Johnson had to say:

“Colby did not wait to be asked, he just did – coordinating calls with internal stakeholders and our IT support vendor. He was prepared, did his due diligence and paved the way for helping LearnKey continue to be a leader providing our learning content in many different ways. Because of his efforts there are potential clients in third world countries now asking for our content in that delivery method.”

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April Employee of the month = True Champion!

When it comes to being a true champion within our Better Learning Systems (BLS) companies, look no further than Kim Gillcoatt, who holds the title of Client Services Champion for a reason. She offers outstanding support to all teams in our BLS company, exemplifying Ease, Value and Trust every day. Kim provides Ease in coordination of projects internally and externally for our customers; and Ease in terms of working together across our 3 companies. She has everyone’s back – which is why it was a landslide in voting her employee of the month for April!

Kim has been an employee of Predix going on three years. Here’s what Lori C. had to say:

“Her Value is seen 24X7 doing whatever it takes to accomplish a task that has been given to her. In the past 2 years since she has been in this role, she has never missed a committed deadline – which is truly remarkable. Kim provides Value daily in supporting the executive team in numerous projects for all of BLS in research projects, coordination for internal employees and external clients, sales efforts, marketing, recruiting efforts, and client servicing”.

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March Employee of the Month – Congrats to a LearnKey Client Services Rock Star!

At LearnKey and Better Learning Systems, all of our employees treat each other as customers. That goes one level up when your dealing with Gina Black from our client services team. If you have a process that needs improving, give it to Gina. Need assistance with customer support request, or client files? After you hit “send” on your email, you will get a response back so quickly, you will think the email bounced – that’s just how fast and efficient Gina is all the time at getting things done for our LearnKey clients!

I am very proud to announce that Gina Black has been chosen our March employee of the month. Here’s what Kim Johnson, her manager had to say:

“Gina Black has been with LearnKey for over 4 years and has added an enormous amount of value to the Client Services team. She first started in our Marketing department assisting them with their daily tasks. About two years ago Gina worked part time as my assistant and as part of the Client Services team. She has an amazing ability to find the most efficient way to finish the task she has been given, which is why she truly is a rock star and our March employee of the month.”

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LearnKey, now a Better Learning Systems company

Good news, everyone! It was just announced that LearnKey is now a Better Learning Systems company.

What does this mean for you? As a parent company, Better Learning Systems oversees three brands – LearnKey, LearnCast, and Predix. Each company will continue to operate with their current branding, but the new partnership allows us to expand each others’ offerings in a way we could have never done before. LearnKey customers now have access to LearnCast’s mobile learning and publishing platform, and the Know Your Talents™ behavioral learning system powered by Predix.

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