Team player exudes talent, builds trust and makes cool courses!

One of the most enjoyable parts of my job is sharing to the world what great people we have as part of the Better Learning Systems/LearnKey family. What is even better is when newbies join the team and spread their positive energy making an immediate impact and generating positive results.

That could not be more evident than when Marian Eckley joined our Salt Lake City production team last October. From the day she started it’s been a “breath of fresh air” for the entire team. For someone who is new to a team and to build trust with the existing team members so fast is amazing. In the beginning it was not easy the transition happened fast and the team was required to not miss a beat as we were beginning full production of our Adobe CS6 rollout. What did Marian do? Not only did she “dig” in and learn what we were doing, but she also drove higher expectations and confidence to a group that welcomed it.

Here’s what her manager Liz McEuen had to say during Marians nomination:

“I have had the opportunity to work side-by-side with Marian for the last several months and she naturally embodies our core values of trust, ease and value.  Anyone who works with Marian knows they can trust her to finish a project on time and with a production value.  When you are working in video production problems and questions may come up but not to worry.  She will solve the problem with ease and a clear understanding of what needs to happen to achieve the result we are looking for”.

We are so proud of Marian’s success as she has made several changes to our editing process and these changes have lead to a better product in a shorter amount of time making her extremely valuable to the company.

Continue reading “Team player exudes talent and “can do” attitude”

At Better Learning Systems, while supporting hundreds of thousands of users, we get a lot of questions about training: how to use our learning systems, technical support, how to deliver our courses to third world countries with no internet… the list goes on and on. It really makes you appreciate those employees who spend the time to have the product knowledge and experience to answer those questions. One person who prides himself in helping people is Kevin Jacobsen our February employee of the month. It’s the one thing we can get right each and every time we interact with our customers when they ask for our help. Kevin truly takes pride in being professional, knowledgeable, respectful and courteous at all times.

Kevin’s leadership team had this to say about his nomination and selection:

“Over the past two months Kevin has demonstrated our core values in several ways. Providing great value by putting in additional hours, supporting customers’ inquires over the phones, in addition to assisting employees with technical needs internally. He is considered a Trusted resource as he will always follow through with what he is given. He has transitioned into a new role and made it easy for all parties who interact with him regarding technical support.

Continue reading “Have a question about LearnKey training or support? I bet KJ has the answer!”

As we move into February, it’s time again for me to celebrate another employee accomplishment. This has to do with one of our Salt Lake City team members who has demonstrated not only the importance of being a team player, but one who does it on a consistent basis. Since LearnKey is dependent on everyone working together as a team, it means there is no “I” in LearnKey or team! It gives me great pleasure to welcome Rob McNeil as a Better Learning Systems/LearnKey employee of the month. You see Rob is someone who comes to work everyday, on time with the mentality of “do what needs to get done” and how refreshing it is for us to have such a steady employee. His peers VALUE his contributions as he has clearly earned their TRUST and his work effort makes it EASY for everyone.

His manager had this to say during his nomination:

“When you are working in the trenches you want someone who you can trust to get the job done.  Rob McNeil is that person!  Rob not only get his work done but he embodies the core value of ease. He is happy to take on a project and will see it through to completion. I value the skill set Rob brings to both the table and the trenches! He is a major asset to our studio and I am so thrilled that he is on my team.”

It has not always been easy in our Salt Lake City office. In order to get better at producing courses we had to bring on new team members, and never once did Rob question our decisions to do so. What he did do was welcome these new team members with open arms and a “can do” attitude. We are so fortunate to have Rob on our team.

Continue reading “There is no “I” in LearnKey or Team!”