2017 Best Training ROI for your employee’s and customers?

It is all about better communication resulting in a better customer experience.

It’s a no-brainer that bad customer service will cost your company business. But it turns out employees’ behavior toward each other can affect your bottom line, too.

So the question is: are your employees properly job ready trained in the areas of dealing with difficult customers, meeting consumer needs, the art of customer service, listening under pressure, workplace ethics, email etiquette, social media at work, and bullying in the workplace?

A well-known study of retailer Sears revealed that a five-point improvement in employee attitude results in a 1.3% increase in customer satisfaction, which then drives an 0.5% increase in company revenue.

Which is why LearnKey’s 2017 video-based training series on customer service is the perfect solution for your organization. It’s relevant for today’s workforce, high quality, available anytime/anywhere, and can help you deliver a solid ROI for both your business customers and, most importantly, your employees.

In today’s digital world it’s all about the customer experience:

What is customer experience and why is it important?

Customer experience is your customers’ perceptions of how your company treats them. These perceptions affect their behaviors, build memories and feelings, and may drive their loyalty. In other words, if they like you and continue to like you, they are going to do business with you and recommend you to others. Note: If one of your customers has a bad experience there is less than a 10% chance they will tell you about it, but they will choose not to do business with you in the future.

Why should you focus on improving your customer experience?

According to a recent walker study, by 2020 customer experience will overtake price and product as a key differentiator. By now it should be clear that customer service can no longer be relegated to the basement of your brand’s focus. It must be front and center of your organization, alongside marketing, as a priority focus for customer interaction and retention.

Contact us today for a no-cost proof of concept on how this training can improve your ROI.

Trending 2017 Education as a Benefit (EaaB): Enabling Employers To Retain Great Talent

Great leaders know the importance of continuous education for their employees: “Train people well enough so they can leave, treat them well enough so they don’t want to.” – Richard Branson, Founder Virgin Group.

As retention and staff development continue to challenge service companies specifically in the areas of customer service, IT help desk, and front & back office support, we are actively helping our customers solve that problem, as well as improving retaining employees and enhancing their current skillsets.

To that extent, LearnKey can help you build a custom Education as a Benefit (EaaB) program. Customer feedback, as well as findings by a recent Corporate Learning Insiders report surveying top L&D leaders published 1/19/17 on LinkedIn’s learning blog, further validates this need:

A majority, 57%, predict that employers will increase education benefits more than traditional benefits in 2017. Evidence exists that this could be a powerful way to boost retention and keep people from job-hopping as much as they might otherwise in today’s economy.
71% predict that partnering with outside training providers will be the best strategy to get ahead of the widening skills gap.
Additionally, Insiders believe that micro-learning content delivered in small, specific segments – and on-demand learning – content accessible at any time, from any device – will see the most growth among learning technologies in 2017

Closing The Skills Gap

What’s interesting given the projected education-as-a-benefit trend is that many have noted that the skills gap is not entirely caused by educational organizations inadequately preparing students for today’s jobs, but also by employers retreating from investing enough in the training of new employees.

Let us schedule a demo today so you can learn how LearnKey’s experts can customize career pathways for your employees by leveraging our digital and video-based training library that covers topics in the areas of Technology, Customer Service, Professional Development, Microsoft office, and more.

LearnKey to produce Entrepreneurship Small Business Certification Course that Maps to Certiport ESB exam

Today we are excited to announce that LearnKey will begin production next week on an “Exam Ready” video-based training course that maps to Certiport’s Entrepreneurship Small Business (ESB) certification and will be available in April 2017!

This course will be authored by Wyett Ihler, certified instructor who has produced LearnKey’s IC3 GS5 & Spark courses over the past year. This course will help students/adult learners and teachers prep for the ESB certification exam, which is a 50-minute exam with 45 questions covering the following objectives: The Entrepreneur, Business Management, Starting a Business, Business Operations, Marketing/Sales, and Financial Management. In addition to the course being available on LearnKey’s OnlineExpert Learning Management System, the course will be available through our strategic partner GMetrix‘s skills management system.

We are thrilled to offer such an exciting and in-demand certification training, as the U.S. Department of Labor and the National Foundation for Teaching Entrepreneurship (NFTE) both cite statistics that underscore the benefits of entrepreneurship education. These benefits include improved academic performance, school attendance, interest in attending college, an increase in occupational aspirations, as well as leadership behavior.

LearnKey is all about helping learners improve their employability skills and this course covers an important topic that currently has no certification/validation of skills tied to it.

What We Do? Improving Employability Everyday

improving Employability Every Day

Greetings 2017!

As we start the new year it’s a great time to remind our learners, students, teachers, and career counselors about the two (2) key ingredients that ensure we focus on our “what we do”: Improving Employability Everyday.

At LearnKey we believe that our passion around “what we do” and our “descriptive behaviors” is what drives our culture.

Every team member in our company knows that our “What we do” is aligned to these three words: Improving Employability Everyday. We started redefining our true purpose as an organization through Simon Sinek’s The Golden Circle, over three years ago and truly believe it is the fabric, along with our descriptive behaviors, that drive our culture.

We are so fanatical about this belief that any new employee team members (i.e. welcome most recently: Neil Olsen and Nina Sepulveda) must know that they must possess these key behaviors and understand “The Golden Circle” BEFORE they are even hired. Because the moment they start, that accountability to our customers and team members begin.

My goal is to meet with every team member throughout the year and remind and reinforce my commitment to them and that I will be held most accountable to those behaviors. Therefore, it is good to once again share these with you and the entire world:

Our “Why, How and What”:

“Why”: Dreams fulfilled through better learning.

“How”: Personalized learning solutions that teach job readiness skills, leverage your natural talents, and are aligned to in-demand careers.

“What”: Improving Employability Everyday.

Our seven (7) fundamentals that describe our employee culture:

Be a fanatic about response time. People expect us to respond to their questions and concerns quickly, and rapid response is one of the easiest and best ways to stand out.

Set clear expectations. So there are no misunderstandings, and remember to clarify all the time. This avoids any miscommunications.

Welcome innovation. Creativity in our products and offerings can be produced and packaged differently to meet customers’ needs.

Be a great listener. Understanding expectations and customer needs is the way we want to do business. The best talker is a good listener.

Do your homework. Be prepared for customers, product ideas, referrals, team member support, and the best way to show you’re serious.

Be a problem solver. Solve a problem, fill a need, is how we should do business with customers and in assisting other team members.

Leverage team members. To get things done, meet deadlines, and fulfill customers’ needs. Two heads are better than one.

Welcoming in the new year is a good time for me to give thanks to our team who, day in and day out, commit to themselves, as well as the learners, counselors, and teachers we support that “what we do” is focused on Improving Employability Everyday.

Also, a special thanks to Simon Sinek and the CEO’s of Vistage Group 508 who remind me all the time how important it is to have our message clear and concise.

Best Regards,

Jeff Coruccini

“Improving Employability Everyday”

CEO- LearnKey, INC.

Get a Microsoft Certification? Get Your Acclaim Badge!

Last week in this blog space, I wrote about the new, streamlined certification paths Microsoft recently released. This week, I have another piece of Microsoft certification news to share with you, and that is, Acclaim badges!

What do Acclaim badges give you? Industry recognition of your newly earned certification. Instead of your having to log on individually to any social networks you may be a part of and individually post your new accomplishments, Acclaim allows you to connect to your social networks (I am on LinkedIn, for example), and add these badges to your profile. To give you a personal example: This year, I renewed my Microsoft Office Master Certification. To do this, I had to pass (hold on while I count…) three core exams and two expert exams (I actually took all five core exams for a total of seven Microsoft Office certifications). Now when it comes to telling anyone about this through social media, well, I’m lazy. But, thanks to these Acclaim badges, I can just log in to Acclaim, find my new certification, and connect to LinkedIn and post the badge there. In fact, I am in the process of doing this as I write this. Here is what the pending badges screen looks like:

All that has to be done is to click the Accept button, log into whatever networks you have for social media (LinkedIn, Twitter, Facebook, or others) and from there, you can post these badges to your social media profiles.

There is the option of emailing these badges to others or posting these badges on a website. Either way, these badges provide an easy means for announcing to whoever and wherever your newly earned certifications.

And recently, Microsoft has added MCP (Microsoft Certified Professional) badges in addition to the existing Microsoft Office badges, so now you get a badge for passing an MCP test. Finally, though this is a Microsoft post, many other companies participate in the Acclaim badge program, including, for example, Adobe.

The best part of this: In the time it took me to write this blog post, I also claimed the three badges you see above plus an Adobe ACA badge for a test I recently passed and posted those on my LinkedIn profile. You, too, can obtain and use these Acclaim badges to let people know of your certifications so you can broaden your career opportunities. Now that is what I call a win-win.

Certiport CERTIFIED Conference was fun!

This past week, June 28th – June 30th, I had the great opportunity to attend the Certiport CERTIFIED conference in Orlando, Florida. It gave me the opportunity to learn more about how we can help Career Technology Education (CTE) Teachers teaching Microsoft MOS, Adobe, IC3, MTA, Autodesk and many more in-demand courses that map to Certiport’s industry certifications.

They had excellent breakout sessions where teachers shared best practice sessions on topics that included: Creating new certification opportunities in college and communities; Product deep dives for: Adobe, IC3, and Autodesk; Celebrating student success in the classroom; Preparing to implement MOS 2016 certification in the classroom; and, one of my favorites, Integrating Certification Learning Materials and Practice tests into your lesson plans.

The keynote speakers were also amazing. Rich Lehrer’s story about being a full time 8th grade science teacher and becoming the Coordinator of the Enable Educators Exchange through guiding a project that built a 3D printed prosthetic hand for a recipient, in this case his son, through a project one of his 8th grade classes accomplished was wonderful. Manual Scott, an original freedom writer, whose story is told in the Hollywood movie Freedom Writers, had an incredible and unique message, one that has inspired, educated and empowered almost a million people, helping them make the most of their lives.

The message is clear: teachers really have a profound effect on students, and when these students achieve industry certifications it builds tremendous confidence along with great skills that they can take forward in their college and career readiness efforts. We are so proud of our new partnership with GMetrix and Certiport, as it gives us the opportunity to better serve both teachers and students through learning, practice testing, and certifying resources.

It was also great to see our good friends and partners Thor Christianson & Quaid Atkinson from GMetrix along with Denise Spence (LearnKey’s Power Point 2013 Author). A teacher conference in Florida could not be complete without a picture of LearnKey’s Representative Scott Walker sharing our courseware that is now on the GMetrix Learning Platform and distributed through Certiport.

Up next, we will be attending the Certiport Global Partner Summit 2016 back in Orlando Florida!

CompTIA Linux+ Certification Training Courses Released

LearnKey’s CompTIA Linux+ Part I LX0-103 & CompTIA Linux+ Part II LX0-104 certification training courses will provide students with the knowledge they need to feel confident and prepared when they take their certification exams. Earning a Linux+ certification is perfect for those who are interest in obtaining a job in web or systems/network administration.

Linux+ Part I (LX0-103) Course

In LearnKey’s Linux+ Part I course users will join LearnKey expert Michael Solomon as they learn about Linux+. This course will cover topics such as: GNU/UNIX commands, Linux installation, package management, devices, file systems/systems hierarchy, and more.

Linux+ Part II (LX0-104) Course

In LearnKey’s Linux+ Part II course users will again join LearnKey expert Michael Solomon as they learn about Linux+. This course will cover topics such as: scripting, shells, data management, administrative tasks, desktops, user interface, networking fundamentals, essential system services, security, and more.

Our hope is that through our courseware we may provide learners with the guidance, preparation, and skills they need to succeed. For more information and to learn about additional LearnKey products visit our website.

Brighton College – Newest Addition to the BLS Family

LearnKey recently acquired part ownership of Brighton College in Scottsdale, Arizona. Brighton is now one of the sister companies to LearnKey.

Brighton is an online college that offers Diploma & Degree programs for in demand jobs like Medical Billing & Coding, Criminal Justice, Paralegal, & IT. Brighton is flexible and can accommodate the needs of the student with one on one instructor support, payment options, and some of the best curriculum to prepare you for new career pathway. For a minimum investment and in months you can be on your way to a new career.

And each student enrolling at Brighton will receive a ProScan and Motivation Review to support them on their journey!!

Pictured below are members of the BLS Team, following a workout session this past week at Brighton!!

Left to right: Matt Tidwell, Brighton Vice President, Kimberly Johnson, LearnKey Client Services Manager, Brian Tremelling, LearnKey Veteran & Vocational Rehabilitation Counselor, Sarah Blik, Executive Consultant, Seth Boyack and Kelly Woods, both LearnKey Veteran & Vocational Rehabilitation Counselors.

This post originally appeared on KnowYourTalents.com.

Newest EOM is no stranger to this award!

Back in October 2013 our employee of the month was recognized for his excellent commitment to quality control and going above and beyond to help us improve our A+ course. Fast forward a year and a half later and we are recognizing him again for doing great work all the time and keeping our core values front and center while he does it.

It gives me great pleasure to congratulate Ben Lee on being selected as our April 2015 employee of the month. In addition to this award he was also promoted to a Senior IT position within LearnKey at the end of last year and is becoming an outstanding overall team member with the same positive “can do attitude”.

I know first hand what a great problem solver he is i.e. and getting him involved with other parts of the business is something that will be great for his career. That said, here is what his manager had to say during the nomination process:

“Before Ben joined the Tech Support team I knew of his ability to research and present information with aplomb. He glides through such requests with Ease. Since joining our team his Value has been truly measurable in the impact he has had in raising our collective knowledge and skills. I can Trust him to dig in with a vengeance and deliver great results, such as with preparing us to move our Tech Support knowledge base to a new vehicle in the near future. Ben is like a human vending machine that never fails. You put in your money and he dispenses promptly, and it is always more satisfying than you expected.”

He is such a great person please take a moment to get to know Ben on the personal side through this fun Q&A:

How many children do you have? One baby girl who will be here in June or July.
Who is your best friend and why? My wife is my best friend. She is the person I spend my alone time with. We can discuss anything with each other, and we both love exploring new things together.
Name your wife’s favorite restaurant. It changes from day to day—and with pregnancy status—but she is a big fan of independent diners that provide excellent customer service and high-quality food, like Milt’s Stage Stop, The Little Brick House, and The Pastry Pub.
What is it that you like most about your job and why? I love synthesizing raw data into a format that accomplishes a task or helps other people.
From whom at LearnKey have you learned the most? Whomever I am working closely with. I have learned a lot about time management and priorities from Bart. Val has helped me learn more about calm, effective communication. Sheena has taught me about the importance of procedure. Brian has been a great friend who has helped me understand my own talents and interests better. Kevin is teaching me about self-motivation and drive. Jeff and Lori have taught me a ton about kindness and generosity. I can’t say who has taught me the most, but I can say that I have learned something from everybody at LearnKey.
Name a place you want to take your wife for vacation. I would love to take my wife to Germany for a month in autumn or winter.
What is your ideal dream job in the next five (5) years? My ideal job would entail helping other people gain literacy in language and music.
Name your favorite meal to cook. There are several meals that I enjoy cooking: 蛋饼(Chinese crepes), steamed Chinese food, Yorkshire pudding pancakes (British crepes), and Tomato soup with grilled ham and cheese sandwiches.
If you won a million dollars, name a cause or not for profit you would donate a portion of that to? I would donate money to local small business start-ups that could help make quality education available to both adults and children.

Again, please join me in congratulating Ben on this recent accomplishment and if you know him it’s a pretty good bet in the future we will be saying “third time is a charm!”

Kind Regards,

Jeff Coruccini

8 LearnKey Career Paths That Will Increase Your Yearly Income

According to the United States Census Bureau, the median household income in 2013 in the United States was $51,939. While this was a slight rise from the previous year, 2010 and 2011 both saw significant declines in the median household income. 2014 saw the median income rise to levels more consistent with those in 2010, but they are still significantly lower than in 2009.

Household income levels are related to the rise and fall in the economy, but there are steps that can be taken to see an increase in income during hard economic times. LearnKey has designed a series of training bundles to help job seekers prepare for careers that will continue to be in demand, even when the economy is poor. Here are eight of LearnKey’s career paths which have the highest potential to raise your salary above the median household income:

Accounting and Finance
Accounting and finance workers are responsible for financial documents, forecasts, reports, direct investment activities, financial analysis strategies, balance sheets, loans, payroll, auditing, bookkeeping and other financial transactions. Knowledge of computer programs is essential in today’s market. Individuals in the accounting and finance role need to keep up-to-date on the latest technology in order to increase the efficiency of their firms financial operations.

Median Pay: $61,000-$64,000 per year
Minimum Education: Industry Certifications (CPA or CMA) or Bachelor’s Degree (recommended not required)
Careers available in many industries (hospitality, corporate, government, etc)

Business Management
Business managers perform a broad range of duties in virtually every sector of the economy. Generally management roles are split into two levels, first-line managers and mid-level managers. First-line managers directly supervise a staff that performs various support services. Mid-level managers develop departmental plans, set goals, deadlines, implement procedures to improve productivity and customer service, and define the responsibilities of supervisory-level managers.

Median Pay: $78,000-$81,000 per year
Minimum Education: Industry Certifications or Bachelor’s Degree
Careers available in many industries (information technology, administrative, financial, purchasing, and human resources)
Should maintain and enhance skills in team building, leadership, and workplace law to maintain a competitive edge within company

Computer Security Specialist
A computer security specialist’s main responsibility is to ensure the security, integrity, and safety of an organization’s data. Individuals should have specific knowledge on wireless networking, cyber-space management and adapt their knowledge to stay ahead of cyber-attacks.

Median Pay: $75,000-$86,000 per year
Minimum Education: Industry Certifications or Associate’s Degree
Careers available in many industries (government, retail, manufacturing, data processing, and other information industries)

Computer Systems Analyst
A computer systems analyst determines which type of computer system will best serve the needs of a business or organization, by helping them run more efficiently. This position requires the ability to focus on more than a single project. At times a computer systems analyst may be required to work on multiple projects at one time. Computer systems analysts will often work with the managers of different departments to determine what technology and computer systems are needed.

Median Pay: $71,000-$81,000 per year
Minimum Education: Industry Certifications or Bachelor’s Degree
Careers available in many industries (computer systems, insurance, banks, and hospitals)

Database Administrator
A database administrator determines ways to organize and store data using database management system software. They identify user requirements, test and set up databases, and coordinate modifications to the systems. A database administrator understands the platform on which the database runs, ensures data integrity, backs up systems, and manages the performance of systems. A database administrator ensures that users have access to the data they need and keep data safe from unauthorized access.

Median Pay: $73,000-$77,000 per year
Minimum Education: Industry Certifications or Bachelor’s Degree
Careers available in many industries (computer systems, insurance, banks, and hospitals)

IT Network or System Administrator
IT network or system administrators are tech savvy experts, responsible to ensure the day-to-day efficient use of networks and systems within a company or organization. This position requires an individual to be knowledgeable with cyber-security practices, to protect a business’s important information.

Median Pay: $69,000-$71,000 per year
Minimum Education: Industry Certifications or Associate’s Degree
Careers available in many industries (government, retail, manufacturing, data processing, and other information industries)

Software Developer
Software developers are responsible for developing applications for computers and other devices that allow people to perform a specific task. They also design systems that are used to control networks or run various devices. Developers work closely with customers to ensure that their needs are understood and will work through any complaints. A developer is responsible for any upgrades and maintenance to a program.

Median Pay: $90,000-$93,000 per year
Minimum Education: Industry Certifications or Bachelor’s Degree
Careers available in many industries

Web Developer
Web designers create, design, develop, and maintain websites using authoring and scripting languages, create content and digital media, and employ standards and technologies for both business-to-business and business-to-consumer e-commerce websites. Along with the look of a website, a developer is also responsible for the technical aspects and content of a site.

Median Pay: $60,000-$63,000 per year
Minimum Education: Industry Certifications or Bachelor’s Degree

Income and education information courtesy of the Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2014-15 Edition. Accessed March 2014.