2017 Best Training ROI for your employee’s and customers?

by Jeff - Feb 15, 2017


customerservice

It is all about better communication resulting in a better customer experience.

It’s a no-brainer that bad customer service will cost your company business. But it turns out employees’ behavior toward each other can affect your bottom line, too.

So the question is: are your employees properly job ready trained in the areas of dealing with difficult customers, meeting consumer needs, the art of customer service, listening under pressure, workplace ethics, email etiquette, social media at work, and bullying in the workplace?

A well-known study of retailer Sears revealed that a five-point improvement in employee attitude results in a 1.3% increase in customer satisfaction, which then drives an 0.5% increase in company revenue.

Which is why LearnKey’s 2017 video-based training series on customer service is the perfect solution for your organization. It’s relevant for today’s workforce, high quality, available anytime/anywhere, and can help you deliver a solid ROI for both your business customers and, most importantly, your employees.

In today’s digital world it’s all about the customer experience:

What is customer experience and why is it important?

Customer experience is your customers’ perceptions of how your company treats them. These perceptions affect their behaviors, build memories and feelings, and may drive their loyalty. In other words, if they like you and continue to like you, they are going to do business with you and recommend you to others.  Note: If one of your customers has a bad experience there is less than a 10% chance they will tell you about it, but they will choose not to do business with you in the future.

Why should you focus on improving your customer experience?

According to a recent walker study, by 2020 customer experience will overtake price and product as a key differentiator. By now it should be clear that customer service can no longer be relegated to the basement of your brand’s focus. It must be front and center of your organization, alongside marketing, as a priority focus for customer interaction and retention.

Contact us today for a no-cost proof of concept on how this training can improve your ROI.


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Premiere Pro CC 2015 Test Prep Released!

by Brad - Feb 10, 2017


Today, we are excited to announce the release of our Premiere Pro CC 2015 Test Prep course.

Premiere Pro CC 2015 Test Prep

LearnKey’s Premiere Pro CC 2015 Test Prep course is a complementary resource to go along with the Premiere Pro CC course, authored by Expert Ryan James. Although the Premiere Pro CC course readies you for the Premiere Pro CC exam, there are new objectives and types of test questions which are covered in the Premiere Pro CC 2015 Test Prep course. LearnKey Senior Instructor Jason Manibog takes you through these changes, so you will have the tools you need to confidently pass the Premiere Pro CC 2015 exam.

Our hope is that through our courseware we may provide learners with the guidance, preparation, and skills they need to succeed. For more information and to learn about additional LearnKey products visit our website.


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Trending 2017 Education as a Benefit (EaaB): Enabling Employers To Retain Great Talent

by Jeff - Feb 08, 2017


Great leaders know the importance of continuous education for their employees: “Train people well enough so they can leave, treat them well enough so they don’t want to.” – Richard Branson, Founder Virgin Group.

As retention and staff development continue to challenge service companies specifically in the areas of customer service, IT help desk, and front & back office support, we are actively helping our customers solve that problem, as well as improving retaining employees and enhancing their current skillsets.

To that extent, LearnKey can help you build a custom Education as a Benefit (EaaB) program. Customer feedback, as well as findings by a recent Corporate Learning Insiders report surveying top L&D leaders published 1/19/17 on LinkedIn’s learning blog, further validates this need:

  • A majority, 57%, predict that employers will increase education benefits more than traditional benefits in 2017. Evidence exists that this could be a powerful way to boost retention and keep people from job-hopping as much as they might otherwise in today’s economy.
  • 71% predict that partnering with outside training providers will be the best strategy to get ahead of the widening skills gap.
  • Additionally, Insiders believe that micro-learning content delivered in small, specific segments – and on-demand learning – content accessible at any time, from any device – will see the most growth among learning technologies in 2017

Closing The Skills Gap

What’s interesting given the projected education-as-a-benefit trend is that many have noted that the skills gap is not entirely caused by educational organizations inadequately preparing students for today’s jobs, but also by employers retreating from investing enough in the training of new employees.

Let us schedule a demo today so you can learn how LearnKey’s experts can customize career pathways for your employees by leveraging our digital and video-based training library that covers topics in the areas of Technology, Customer Service, Professional Development, Microsoft office, and more.


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LearnKey to produce Entrepreneurship Small Business Certification Course that Maps to Certiport ESB exam

by Jeff - Feb 03, 2017


Today we are excited to announce that LearnKey will begin production next week on an “Exam Ready” video-based training course that maps to Certiport’s Entrepreneurship Small Business (ESB) certification and will be available in April 2017!

This course will be authored by Wyett Ihler, certified instructor who has produced LearnKey’s IC3 GS5 & Spark courses over the past year. This course will help students/adult learners and teachers prep for the ESB certification exam, which is a 50-minute exam with 45 questions covering the following objectives: The Entrepreneur,  Business Management,  Starting a Business,  Business Operations,  Marketing/Sales, and  Financial Management. In addition to the course being available on LearnKey’s OnlineExpert Learning Management System, the course will be available through our strategic partner GMetrix‘s skills management system.

We are thrilled to offer such an exciting and in-demand certification training, as the U.S. Department of Labor and the National Foundation for Teaching Entrepreneurship (NFTE) both cite statistics that underscore the benefits of entrepreneurship education. These benefits include improved academic performance, school attendance, interest in attending college, an increase in occupational aspirations, as well as leadership behavior.

LearnKey is all about helping learners improve their employability skills and this course covers an important topic that currently has no certification/validation of skills tied to it.


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What I Have Been Up To This Year

by Jason - Feb 03, 2017


Greetings, one and all. I hope you all had a good January. The snow and cold around here means no golf for me which means no fun, but, I digress. I’m here to talk upcoming courses, as in what our crew has been filming and putting together for upcoming releases. This month, we actually filmed three of these and I’m here to fill you all in on what we are working on and how these courses will help your certification prospects and your employability. After all, our CEO, Jeff Coruccini, penned a couple of weeks ago our vision of Improving Employability Everyday, something I always have in mind when playing the architect for these courses. Now, onto our upcoming courses:

Access 2016

This course is going to be the fifth and final course on Office 2016 and will cover the material needed for the MOS (Microsoft Office Specialist) exam for Microsoft Access, exam 77-730. This exam, and the course, has five main topics: Creating and managing databases, building tables, creating queries, creating forms, and creating reports. We cover all of that material. However, having helped companies large and small build Access databases for the better part of 15 years, this much I know: One has to have a good handle on the concept of relational database design and on how to go about proper planning for a database in order to be successful with Access. So even though those two topics are not on the exam, we cover those as well.

Introduction to Object-Oriented Programming

What does a bowling ball have to do with programming? Well, to find out, you will want to take our upcoming Introduction to Object-Oriented Programming course. Seriously, though, many people think, or are told, that the first step in learning programming is to learn code. As this course will detail, learning code comes after we learn about objects and their characteristics, designing programs, and designing program workflow. The code, then, is just the result of the plan and then becomes easier to learn. This is also the first course in our new programming tracks of courses, something this space will detail more of very soon.

MTA Security Fundamentals

Over the last year, Microsoft has made strides in updating their MTA (Microsoft Technology Associate) certification program. The MTA program is a great entry-level certification program in the areas of development, databases, and IT infrastructure. Microsoft has “refreshed” the 98-349 exam for Operating System Fundamentals, which I detailed recently, to remove Windows 7-only content and add Windows 10 content. That course will be out sometime this spring.

Another course that has gotten a “refresh” in objectives is the Security Fundamentals course for the 98-367 exam. The core topics of understanding security layers, operating system security, understanding network security, and understanding security software are still there, but they have been updated to reflect the current trends in basic security fundamentals. So, we are doing the same with this course.

Each of these courses will have the usual video training, along with pre-assessments and post-assessments, practice labs, and many helpful test tips (for the Access 2016 and MTA Security Fundamentals courses).

So, with improving employability prospects and certification prospects in three areas: databases, programming, and security, hey, maybe January isn’t such a bad month after all, even without the golf.


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MTA HTML5 Application Development Fundamentals Released!

by Brad - Feb 01, 2017


Today, we are excited to announce the release of our MTA HTML5 Application Development Fundamentals (98-375) course.

MTA HTML5 Application Development Fundamentals (98-375)

The MTA HTML5 Application Development Fundamentals course gives students a strong introduction to HTML5, which consists of three major areas: Hypertext Markup Language (HTML), Cascading Style Sheets (CSS3), and JavaScript. In addition, this course covers the application life cycle, which is important for web developers to know in order to best plan, design, code, test, validate, and deploy HTML5 apps. This course prepares students for the MTA 98-375 exam.

Our hope is that through our courseware we may provide learners with the guidance, preparation, and skills they need to succeed. For more information and to learn about additional LearnKey products visit our website.


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