Personal Productivity Courses Released!

by Brad - Sep 20, 2016


We’re pleased to announce that in partnership with Kantola Productions, we’ve released the following new personal productivity soft skills courses:

  • Bullying and Respect in the Workplace
  • Customer Service Counts
  • Managing the Workplace Bully
  • Professional Email Etiquette
  • ART of Customer Service
  • Dealing with the Irate Customer
  • Leadership at Every Level
  • Listening Under Pressure
  • Social Media at Work
  • The Drug-Free Workplace
  • Wednesday’s Touch
  • Workplace Ethics

Bullying and Respect in the Workplace

In five dramatic stories taking place in settings that range from a hospital to City Hall, victims and witnesses will see how to speak up and challenge a coworker’s mean-spirited behavior in a straightforward way that earns them respect. They’ll also learn they do not have to face this problem alone. If they are not comfortable challenging a bully on their own—or if they do speak up and the behavior continues—they can reach out to supervisors, HR or other designated resources to help resolve the issues.

As for any bullies who may be watching: this video clearly shows that mistreating a fellow employee makes you look bad in the eyes of others and will not be tolerated in your workplace.

Customer Service Counts

Viewers will enjoy the amusing story of two coworkers who start their day experiencing bad customer service as customers themselves. Comparing notes, they enter a friendly competition to see who can offer the best customer service that day on the job. As they demonstrate sales skills and handle rushed (even unhappy) customers, their fun rivalry reminds employees that customers are people too. And it makes the point to employees that their peers are counting on them as well.

In fact, coworkers are also customers. Everyone has “internal customers” when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.

Managing the Workplace Bully

Five realistic scenes in a range of workplaces show what to do when someone comes to you for help or if you notice repeated conflict among employees. You’ll learn how to step in right away and conduct effective conversations, calmly and professionally. You’ll see when it might be appropriate to reach out for help, especially in cases where discipline may be appropriate.

Use this program to learn how to stop bullying behavior and turn a dysfunctional environment into a healthy, productive and pleasant place to work.

Professional Email Etiquette

In spite of texting and other informal means of communication, business correspondence still counts. And email is still the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence. Workplace etiquette matters!

No matter how long you’ve been using email, you’ll learn some very important guidelines in this email training video—guidelines that will improve communication, protect you from catastrophes, and ensure your messages are professional, every time.

ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs. This newly revised customer service video uses humorous scenes mixed in with first-person responses to tell viewers what customers really want.

It seems so simple, yet today’s customers generally feel that service has gotten worse. Use this customer service video to bring the message home to your employees and make it stick: customer service is an ART.

Dealing with the Irate Customer

It’s hard to keep your cool when dealing with difficult or angry customers. After all, it’s only human to get defensive and fight back—or cave in and give them whatever they demand.
What you need instead is a plan.
The guidelines presented in this difficult customer video will help you calm angry customers. Once you bring them around, they’re more likely to work with you to find a resolution that solves their complaint yet is fair to your organization.

Leadership at Every Level

This leadership training video begins by demonstrating four successful management styles: direction, influence, collaboration, and delegation. It then explains how your setting and your subordinates determine which management style is most appropriate for your situation — and the need to adapt to changing circumstances.

Our dramatic scenes help you recognize leadership behaviors at all levels of an organization. You’ll learn how to exhibit leadership by making good decisions and keeping your own emotions under control. And you’ll learn the critical importance of personal integrity.
Leadership takes more than good management. And there’s no better time than right now for you to take it to the next level.

Listening Under Pressure

It’s easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Good listening skills are essential for meeting customer needs—and ensuring a positive experience with your organization.

In three entertaining and informative stories, you’ll learn the right and wrong ways to handle customer service challenges. You’ll learn how three specific listening skills can soothe upset customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions. Once you’ve mastered these crucial skills, great customer service will be second nature.

Social Media at Work

Social media is everywhere—including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity.

In fact, many employees spend up to two hours every workday on non-business related websites—often not realizing how their multiple side-trips can consume their time and lead to other problems, as well. And it’s not just during the workday. After-hours posts can also have an impact if they violate policies or cause friction between coworkers.

The Drug-Free Workplace

Even if drug-free workplace training is not legally mandated in your business or industry, everyone benefits from raising employee awareness on the impact that drugs or alcohol can have on your workplace.

Performance and safety sink fast when employees abuse alcohol or drugs. Others may feel they have to take up the slack when their coworkers attempt to work under the influence—falling short of expectations and increasing the risk of accident or injury.

This brand new release features believable scenes in construction, manufacturing, hospitality, food service, and business. It raises your employees’ awareness of this widespread problem, shows the harm that can be done to themselves and others, and encourages them to get help if they or a coworker is affected by drug or alcohol abuse.

Wednesday’s Touch

Skills can be taught, but the right attitude is even more meaningful. This video, inspired by author and professional speaker Byrd Baggett, tells a simple but moving story about the importance of one customer service rep in the eyes of her customer. It inspires viewers to see that customers are people, too — and to build relationships that keep customers coming back.

Workplace Ethics

Ethics matter. It’s not just the big scandals you see in the news, but the small everyday decisions that add up, too. In fact, that’s where you need to draw the line—with the little things—before serious damage is done.
This award-winning employee ethics training video follows four realistic scenarios that demonstrate the importance of basic values such as respect for others, fairness, and honesty. And it teaches a three-part decision-making process that helps employees find their way to a solution even in complex situations where the right answer doesn’t come easily.

Employees all share the responsibility to act ethically and to speak up if they see coworkers behaving badly. Use this employee ethics training DVD or online video to raise awareness, provide a framework for ethical decision making, and help create a company that employees can be proud of.

Our hope is that through our courseware we may provide learners with the guidance, preparation, and skills they need to succeed. For more information and to learn about additional LearnKey products visit our website.


Comments Off on Personal Productivity Courses Released! Filed under: New/Upcoming Releases Tags: ,

New Network Security Implementation Course (IINS)

by Jason - Sep 12, 2016


Hello, everyone! It’s Cisco season around here at LearnKey. We are in the midst of producing Routing and Switching Fundamentals Part I and on the heels of that will be Part II of that series.

In between that, we are pleased to let you know we will be producing an updated Network Security Implementation (IINS) course for Cisco exam 210-260. This course replaces the previous IINS course (40-554) and exam. As with any changes to a certification, one of the biggest questions on people’s minds is this: What has changed from the previous certification? In the case of this IINS certification, quite a bit. Here are the highlights of what we will be covering in this course (which of course, will relate directly to the exam objectives):

  • Security Concepts
  • Secure Access
  • Virtual Private Networks (VPN)
  • Secure Routing and Switching
  • Cisco Firewall Technologies
  • Intrusion Prevention Systems (IPS)
  • Content and Endpoint Security

The biggest changes on the exam are around newer Cisco technologies, such as Next-Generation Intrusion Prevention System (NGIPS), Bring Your Own Device (BYOD), Cisco Cloud Web Security (CWS), and Cisco Identity Service Engines (ISE). In addition, Cisco Configuration Professional (CCP) is not featured on the new exam, but Cisco Adaptive Device Security Manager (ASDM) is featured.

For these topics, the training will consist of pre-assessments, video-based training, interactive labs, and post-assessments, all geared toward getting you the skills needed to pass this exam and obtain the Cisco Certified Network Associate (CCNA) Security certification.

So where does this certification fit into the hierarchy of Cisco certifications? Technically, this is a level up from the Cisco Certified Entry Networking Technician (CCENT) certification but many administrators (or potential administrators) will obtain the Cisco Certified Network Associate Routing and Switching certification before tackling this IINS course. The bottom line is that the CCENT is a prerequisite for the IINS. Those looking to get the CCENT should take our Routing and Switching Fundamentals Part I course, which again will be out early this fall. In the meantime, best of luck pursuing whatever certifications are in your desired paths!


Comments Off on New Network Security Implementation Course (IINS) Filed under: Insights Tags: , , ,

Learn From an Expert: Jason Manibog and PowerPoint 2016

by Brad - Sep 06, 2016


Last week, we released our new PowerPoint 2016 course, the third in our line of Office 2016 training. I recently caught up with our resident expert, Jason Manibog, to ask him a few questions about this course.

  1. What advice would you give to a user new to PowerPoint? The biggest thing to remember about PowerPoint is that it is a presentation program, not a document program. Keep everything in nice, short phrases. Use your own notes to describe topics you put on PowerPoint slides. If PowerPoint slides are too wordy, the audience will lose focus. And, make sure information is organized well. A PowerPoint presentation should be an outline on slides.
  2. What type of student did you have in mind when you were creating this course? For that one, there are three possible answers: First, someone new to PowerPoint will benefit greatly because bad habits (like making slides too wordy) won’t be learned (hopefully). Second, someone may be looking to enhance PowerPoint skills, especially ones needed for the current job market. Finally, many students may be pushing toward gaining the Microsoft Office Specialist PowerPoint 2016 certification. This course covers all of those exam objectives.
  3. If a student has very little experience using PowerPoint, how would you recommend they start using our training? Why, at the beginning, of course. The opening of the course focuses on a tour of PowerPoint and then the different ways in which a presentation is created. What better way to start than that?
  4. What are some of the new features in PowerPoint 2016? The Tell Me feature is quite handy, because it’s not just about getting help on how to do something in PowerPoint. Rather, the Tell Me feature presents direct links to tasks. For example, if you ask the Tell Me feature how to add WordArt to a slide, it lists some WordArt creation options. Plus, the text highlighter prominent in Word is now available in PowerPoint. Finally, those with a OneDrive account can save a presentation to a OneDrive location and then collaborate with others, real-time, on a presentation.
  5. What was your favorite thing about filming this course? That I was able to do what I like to do best with these introductory courses, which is to basically take a project from start to finish. Plus, I was able to sneak a golf picture or two into the course :D. And, I got to showcase one of my co-workers and his band (only for a few seconds, but hey, exposure is exposure, right?)

Comments Off on Learn From an Expert: Jason Manibog and PowerPoint 2016 Filed under: Insights Tags: , , , , , ,