When it comes to quality: In Ben we trust

by Jeff - Oct 23, 2013


Another exciting month for Better Learning Systems as we head into the 4th Quarter of 2013, and it has all to do with our great people. At LearnKey, we are celebrating another Employee of the Month, and this month our congratulations go to Ben Lee and all his hard efforts to go above and beyond in becoming one of our best quality control specialists in our Cedar City, UT office.

His efforts go far and beyond a quality control specialist – he is a true team player who has demonstrated his efforts through actions, not words.

Here’s what his leader had to say about him during his nomination:

“Ben is an energetic, optimistic, hard working, and friendly team player. He understands most of our LearnKey training & courseware very well, therefore increasing the accuracy of our training. He always gets his work done by the end of the day, and will rearrange his schedule to make sure it is done. He identified a problem with how we keep QC records, and implemented a new QC record keeping process. Ben has always been willing to take on work that isn’t necessarily QC related, and completes each task very well”.

One of his most recent accomplishments was when Ben learned we were wanting to improve our A+ course; he took the training, provided detailed notes on what part of our courseware was effective and what could be improved, then went and took the exam passing the first time! Every challenge we bring to Ben, he has overcome it both in doing the actual work and in dealing with the people involved. He goes above and beyond what is expected and required for a QC person in order to make sure he is doing his job correctly. He has done such a great job with his own work, resulting in less and/or easier work for his team and supervisor.

Enough about work, take a minute to learn more about Ben with our fun survey and who he would take to dinner if he could pick anyone:

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I ♥ NY

by Kim - Oct 11, 2013


My trip started out with a long day of travel from Las Vegas to New York City. I love New York City and I am sure I will never in my lifetime see everything it has to offer. I am staying in an amazing hotel right next the World Trade Center. You must see this building in person to really appreciate it, my picture is great but does not do it justice. It is so humbling to see in person and to think of all the people we lost on 9/11.

I am here attending a CTE (Career & Technical Education) conference at the United Federation of Teachers. I have learned so much about New York schools and how they looking to helping students better prepare for college and for the workforce.

Tomorrow we are touring the schools who have successfully implemented student certification programs.


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Lights, Camera, and Action!

by Liz - Oct 09, 2013


Have you ever wondered what it takes to produce and film a LearnKey course? If you have, today is your lucky day! We are going to share what our authors do while filming inside our production studio in Salt Lake City, Utah. We are going to be highlighting the work of Michael Meskers, the LearnKey expert behind our new Excel 2013 course, and freshly filmed Excel Formulas and Outlook 2013 courses.

Check out our course release schedule to find out when these courses will be available.

So what happens between deciding to produce a course and filming it? Well, it all starts with a good game plan, or officially called the course outline. Michael is a long-time LearnKey author and has filmed many courses with us, the most recent being Outlook 2013. Before arriving at the studio, Michael spent several months planning and preparing the look and feel of the course. One of his most important tasks during this time is to make sure all objectives are covered, allowing our students to prepare and pass industry certifications.

The next step is flying into the studio and getting to work early in the morning. When Michael walks into the studio first thing in the morning, there is a computer set up with the software he will need for the shoot that day. The studio crew then places a wireless microphone on him, which is followed by an audio check. Michael likes to warm up his voice with funny jokes and an occasional song, such as selections from Fiddler on the Roof. Once the audio check is good, we move on and make sure we are capturing the computer screen correctly.

Now it’s time for the fun part – we start filming. Michael is in the studio presenting the course information in front of our green screen with our camera man filming him. Back in the control room, the crew has the outline and the course objectives in hand. As he teaches, the crew is listening and checking off where each objective is covered. The crew is also watching sound levels and checking out the computer capture. If something goes wrong, we have to go back and do it all over again.

Once Michael has completed teaching the course, we go back and film the headshots. We place Michael in front of a green screen and then key out the headshots later with a cool background. Filming the headshots are usually the most entertaining time of the shoot. We love it when the author accidentally makes a mistake, which can give us the giggles. Michael is really good in front of the camera and rarely makes a mistake, but when he does make the occasional flub, it’s always funny, which is why shooting the headshots is the crew’s and author’s favorite part!

Now you know what goes into filming our courses. As you can tell, it’s a lot of work and a lot of fun.


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