Premiere Pro CC 2015 Test Prep Released!

by Brad - Feb 10, 2017


Today, we are excited to announce the release of our Premiere Pro CC 2015 Test Prep course.

Premiere Pro CC 2015 Test Prep

LearnKey’s Premiere Pro CC 2015 Test Prep course is a complementary resource to go along with the Premiere Pro CC course, authored by Expert Ryan James. Although the Premiere Pro CC course readies you for the Premiere Pro CC exam, there are new objectives and types of test questions which are covered in the Premiere Pro CC 2015 Test Prep course. LearnKey Senior Instructor Jason Manibog takes you through these changes, so you will have the tools you need to confidently pass the Premiere Pro CC 2015 exam.

Our hope is that through our courseware we may provide learners with the guidance, preparation, and skills they need to succeed. For more information and to learn about additional LearnKey products visit our website.


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MTA HTML5 Application Development Fundamentals Released!

by Brad - Feb 01, 2017


Today, we are excited to announce the release of our MTA HTML5 Application Development Fundamentals (98-375) course.

MTA HTML5 Application Development Fundamentals (98-375)

The MTA HTML5 Application Development Fundamentals course gives students a strong introduction to HTML5, which consists of three major areas: Hypertext Markup Language (HTML), Cascading Style Sheets (CSS3), and JavaScript. In addition, this course covers the application life cycle, which is important for web developers to know in order to best plan, design, code, test, validate, and deploy HTML5 apps. This course prepares students for the MTA 98-375 exam.

Our hope is that through our courseware we may provide learners with the guidance, preparation, and skills they need to succeed. For more information and to learn about additional LearnKey products visit our website.


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MTA OS Fundamentals (98-349): Same Name, Same Exam Number, Not The Same Content

by Jason - Dec 12, 2016


Whenever I am asked to write an entry for this blog, I usually do the writing mid-week. But, last week our great crew was busy filming the course I get to tell you about today, and that is the updated version of the MTA (Microsoft Technology Associate) Operating System Fundamentals course, which maps to MTA exam 98-349.

Most of the time, when we put together a new version of a course, it is for a new exam (specifically name or number). This time, though, the exam name and number are the same. What changed, then? Oh, about half of the test objectives as the exam has been updated to include Windows 10 content and remove content that just applied to Windows 7.

For example, exam topics such as Aero configurations, Windows Media Center, and Windows XP mode are all gone as they are not in Windows 10, but features such as Insider Preview, Current Branch, and Windows Store apps are exam topics. Furthermore, the wording of many exam topics has changed to “Configure….” rather than “Understand…”, placing a greater emphasis on knowing how to do operating system configurations in Windows 10, not just knowing what they are.

Now, the specifics: There are six domains on this exam:

  • Understanding operating system configurations
  • Installing and upgrading client systems
  • Managing applications
  • Managing files and folders
  • Managing devices
  • Understanding operating system maintenance

This course covers these domains thoroughly, through the video training (which we just completed filming), pre-assessment and post-assessment tests, practice labs, and a project workbook with plenty of practice exercises for configuring Windows 10. All of these tools will help you pass the 98-349 exam and increase your employability as, according to Microsoft, Windows 10 has been deployed to over 400 million devices in its first year of release. Thus, businesses which need desktop support technicians and computer repair shops definitely need people who are skilled in configuring Windows 10, which this course and certification will provide.


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Routing and Switching Fundamentals Part 2 Released!

by Brad - Nov 23, 2016


Today, we are excited to announce the release of our Routing and Switching Fundamentals Part 2 (200-105) course.

Routing and Switching Fundamentals Part 2

In LearnKey’s Routing and Switching Fundamentals Part 2 (200-105) course, users will gain the skills necessary to prepare for and take the Cisco ICND2 exam (Exam 200-105). The main topics covered include LAN switching technologies such as STP and EtherChannel, routing technologies including OSPF and EIGRP, WAN technologies, infrastructure services such as cloud, QoS, and ACLs, and infrastructure maintenance, which includes SNMP, AAA, and network programmability. The 200-105 exam is the second exam needed to obtain the CCNA Routing and Switching certification.

Our hope is that through our courseware we may provide learners with the guidance, preparation, and skills they need to succeed. For more information and to learn about additional LearnKey products visit our website.


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Dreamweaver CC 2015 Test Prep Released

by Brad - Nov 04, 2016


LearnKey’s Dreamweaver CC 2015 Test Prep course is a complementary resource to go along with the Dreamweaver CC course, authored by Expert Chad Chelius. Although the Dreamweaver CC course readies you for the Dreamweaver CC exam, there are new objectives and types of test questions which are covered in the Dreamweaver CC 2015 Test Prep course. LearnKey Senior Instructor Jason Manibog takes you through these changes, so you will have the tools you need to confidently pass the Dreamweaver CC 2015 exam.

Our hope is that through our courseware we may provide learners with the guidance, preparation, and skills they need to succeed. For more information and to learn about additional LearnKey products visit our website.


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Personal Productivity Courses Released!

by Brad - Sep 20, 2016


We’re pleased to announce that in partnership with Kantola Productions, we’ve released the following new personal productivity soft skills courses:

  • Bullying and Respect in the Workplace
  • Customer Service Counts
  • Managing the Workplace Bully
  • Professional Email Etiquette
  • ART of Customer Service
  • Dealing with the Irate Customer
  • Leadership at Every Level
  • Listening Under Pressure
  • Social Media at Work
  • The Drug-Free Workplace
  • Wednesday’s Touch
  • Workplace Ethics

Bullying and Respect in the Workplace

In five dramatic stories taking place in settings that range from a hospital to City Hall, victims and witnesses will see how to speak up and challenge a coworker’s mean-spirited behavior in a straightforward way that earns them respect. They’ll also learn they do not have to face this problem alone. If they are not comfortable challenging a bully on their own—or if they do speak up and the behavior continues—they can reach out to supervisors, HR or other designated resources to help resolve the issues.

As for any bullies who may be watching: this video clearly shows that mistreating a fellow employee makes you look bad in the eyes of others and will not be tolerated in your workplace.

Customer Service Counts

Viewers will enjoy the amusing story of two coworkers who start their day experiencing bad customer service as customers themselves. Comparing notes, they enter a friendly competition to see who can offer the best customer service that day on the job. As they demonstrate sales skills and handle rushed (even unhappy) customers, their fun rivalry reminds employees that customers are people too. And it makes the point to employees that their peers are counting on them as well.

In fact, coworkers are also customers. Everyone has “internal customers” when helping other employees meet common goals. And every employee represents the organization when encountering outsiders, whether or not customer service is a major part of their job description.

Managing the Workplace Bully

Five realistic scenes in a range of workplaces show what to do when someone comes to you for help or if you notice repeated conflict among employees. You’ll learn how to step in right away and conduct effective conversations, calmly and professionally. You’ll see when it might be appropriate to reach out for help, especially in cases where discipline may be appropriate.

Use this program to learn how to stop bullying behavior and turn a dysfunctional environment into a healthy, productive and pleasant place to work.

Professional Email Etiquette

In spite of texting and other informal means of communication, business correspondence still counts. And email is still the preferred method of contact for sharing information and resolving problems. The impression you leave with others about the quality of your organization and your own personal competency is largely based on the courtesy and professionalism of your email correspondence. Workplace etiquette matters!

No matter how long you’ve been using email, you’ll learn some very important guidelines in this email training video—guidelines that will improve communication, protect you from catastrophes, and ensure your messages are professional, every time.

ART of Customer Service

Excellence in customer service boils down to three basic ideas: give customers the attention they want, the respect they deserve, and the time to answer their questions and take care of their needs. This newly revised customer service video uses humorous scenes mixed in with first-person responses to tell viewers what customers really want.

It seems so simple, yet today’s customers generally feel that service has gotten worse. Use this customer service video to bring the message home to your employees and make it stick: customer service is an ART.

Dealing with the Irate Customer

It’s hard to keep your cool when dealing with difficult or angry customers. After all, it’s only human to get defensive and fight back—or cave in and give them whatever they demand.
What you need instead is a plan.
The guidelines presented in this difficult customer video will help you calm angry customers. Once you bring them around, they’re more likely to work with you to find a resolution that solves their complaint yet is fair to your organization.

Leadership at Every Level

This leadership training video begins by demonstrating four successful management styles: direction, influence, collaboration, and delegation. It then explains how your setting and your subordinates determine which management style is most appropriate for your situation — and the need to adapt to changing circumstances.

Our dramatic scenes help you recognize leadership behaviors at all levels of an organization. You’ll learn how to exhibit leadership by making good decisions and keeping your own emotions under control. And you’ll learn the critical importance of personal integrity.
Leadership takes more than good management. And there’s no better time than right now for you to take it to the next level.

Listening Under Pressure

It’s easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things. Good listening skills are essential for meeting customer needs—and ensuring a positive experience with your organization.

In three entertaining and informative stories, you’ll learn the right and wrong ways to handle customer service challenges. You’ll learn how three specific listening skills can soothe upset customers; help you get the information you need to solve their problems; and keep your focus in spite of interruptions. Once you’ve mastered these crucial skills, great customer service will be second nature.

Social Media at Work

Social media is everywhere—including our workplaces. While it can serve useful business purposes, it can also open the door to hackers, circulate rumors and abusive comments, create public relations nightmares, and be a real drag on productivity.

In fact, many employees spend up to two hours every workday on non-business related websites—often not realizing how their multiple side-trips can consume their time and lead to other problems, as well. And it’s not just during the workday. After-hours posts can also have an impact if they violate policies or cause friction between coworkers.

The Drug-Free Workplace

Even if drug-free workplace training is not legally mandated in your business or industry, everyone benefits from raising employee awareness on the impact that drugs or alcohol can have on your workplace.

Performance and safety sink fast when employees abuse alcohol or drugs. Others may feel they have to take up the slack when their coworkers attempt to work under the influence—falling short of expectations and increasing the risk of accident or injury.

This brand new release features believable scenes in construction, manufacturing, hospitality, food service, and business. It raises your employees’ awareness of this widespread problem, shows the harm that can be done to themselves and others, and encourages them to get help if they or a coworker is affected by drug or alcohol abuse.

Wednesday’s Touch

Skills can be taught, but the right attitude is even more meaningful. This video, inspired by author and professional speaker Byrd Baggett, tells a simple but moving story about the importance of one customer service rep in the eyes of her customer. It inspires viewers to see that customers are people, too — and to build relationships that keep customers coming back.

Workplace Ethics

Ethics matter. It’s not just the big scandals you see in the news, but the small everyday decisions that add up, too. In fact, that’s where you need to draw the line—with the little things—before serious damage is done.
This award-winning employee ethics training video follows four realistic scenarios that demonstrate the importance of basic values such as respect for others, fairness, and honesty. And it teaches a three-part decision-making process that helps employees find their way to a solution even in complex situations where the right answer doesn’t come easily.

Employees all share the responsibility to act ethically and to speak up if they see coworkers behaving badly. Use this employee ethics training DVD or online video to raise awareness, provide a framework for ethical decision making, and help create a company that employees can be proud of.

Our hope is that through our courseware we may provide learners with the guidance, preparation, and skills they need to succeed. For more information and to learn about additional LearnKey products visit our website.


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Illustrator CC 2015 Test Prep Released

by Brad - Aug 31, 2016


Today we released the third of our exam prep courses. LearnKey’s Illustrator CC 2015 Test Prep course is a complementary resource to go along with the Illustrator CC course, authored by Expert Lee Wiley. Although the Illustrator CC course readies you for the Illustrator CC exam, there are new objectives and types of test questions which are covered in the Illustrator CC 2015 Test Prep course. LearnKey Senior Instructor Jason Manibog takes you through these changes, so you will have the tools you need to confidently pass the Illustrator CC 2015 exam.

Our hope is that through our courseware we may provide learners with the guidance, preparation, and skills they need to succeed. For more information and to learn about additional LearnKey products visit our website.


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PowerPoint 2016 Released

by Brad - Aug 31, 2016


Today, we are excited to announce the release of our PowerPoint 2016 course. If you have the desire to be successful in the business world, a working knowledge of PowerPoint 2016 is a must. LearnKey expert Jason Manibog will teach you how to create and manage presentations, insert and format shapes and slides, apply transitions, and how to use the new screen recording feature. This course will also help you study and prepare to take the Microsoft’s PowerPoint 77-729 Certification exam.

Our hope is that through our courseware we may provide learners with the guidance, preparation, and skills they need to succeed. For more information and to learn about additional LearnKey products visit our website.


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MTA OS Fundamentals Exam Update: Same Name, Same Number, Different…

by Jason - Aug 29, 2016


…Oh, hello there! It’s me, your humble Senior Instructor. Today, I’m here to tell you about an update to the existing Microsoft Technology Associate (MTA) 98-349 exam, otherwise known as the MTA OS Fundamentals exam.

The exam, which is tentatively scheduled to change later this month, is still going to focus on Operating System fundamentals, but is getting a “refresh” of sorts. Going away are topics specific to the operating system the exam has focused on, specifically Windows 7. Coming into the exam are topics specific to Windows 10. The exam is still geared toward those looking to learn about the setup and configuration of Windows. Gaining this certification will demonstrate that you have enough knowledge to install and configure Windows smoothly and efficiently and manage Windows installations and apps.

We will be putting our own “refresh” on our existing MTA OS Fundamentals as we will be updating the course this fall to match the new exam objectives. Speaking of objectives, this is not a complete list of what is entering or exiting the exam, but, I think you’ll agree that the theme of the exam is “out with the Windows 7 specifics and in with the Windows 10 specifics.” Here are some of the objective changes for the 98-349 exam:

LEAVING:

  • Gadgets
  • Aero configurations
  • Virtualized clients
  • Application virtualization
  • File Allocation Tables (FAT)
  • Cloud storage
  • Local, online, and automated backup methods

ENTERING:

  • File Explorer settings
  • Microsoft Edge
  • Cortana
  • Hyper-V
  • Operating system architecture
  • Windows 10 features
  • Libraries
  • Disk management
  • Windows Update options
  • Insider Preview
  • Current Branch

Our course “refresh” will involve brand new video courseware, a new project workbook full of exercises to reinforce these concepts, and a pre-assessment and post-assessment test for each exam domain. We look forward to bringing you yet another MTA course this fall!


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MTA 98-375: HTML5 Application Development Course

by Jason - Aug 19, 2016


Hello, everyone! Hope your summer is going well. This week, we are back in “filming” mode and the course we are filming is a course called HTML5 Application Development, which covers the material in the Microsoft Technology Associate (MTA) 98-375 exam.

While the focus of this course is the exam material, it also serves as an excellent introductory HTML5 course. HTML, which stands for HyperText Markup Language, is the markup language used to create webpages, like the one you are reading now. And this course covers version 5 of HTML, hence the HTML5 in the course title. We start with the very basics of HTML and then move on to some advanced HTML concepts. By the way, HTML5 makes it much, much easier to embed a video or audio clip inside of a webpage when compared to previous versions of HTML. That is just one of the many HTML5 features covered in this course.

Now, you may have noticed the words “Application Development” in the course title. Alas, HTML5 is not the only piece of HTML5 application development. To format and shape text on a page (by shape I mean boxes, rows, and columns when needed), we use Cascading Style Sheets (CSS). An entire session of this course is dedicated to CSS version 3, or CSS3 for short. CSS3 is great for a concept called Responsive Web Design, which is the act of designing a webpage to where it will display well on something as large as a full screen, or, when needed, automatically move items around to display well on a 4-inch mobile device screen, all without having to build separate webpages for each.

Webpages are more interactive now than ever. HTML5 by itself is not interactive (well, if you count pressing a play button and having a video play, OK, a little interactive). Seriously, though, HTML5 is static in nature. To make webpages more interactive, we need to use a scripting language called JavaScript. JavaScript takes items on webpages and gives us a chance to make them interactive. And, this course covers introductory JavaScript concepts for both making webpages interactive on a full screen and on a mobile device.

Lastly, this course covers the introductory points on what it takes to put together, test, and debug a web application which has been built using HTML5, CSS3, and JavaScript. At this point, you indeed are talking about a web application, not just a single webpage.

All of the material in this course, which includes several hours of video training, a pre-assessment and post-assessment test for each area of the course, a glossary, and a project workbook full of exercises to help you practice these concepts, serves two main purposes: to get you ready to pass the MTA 98-375 exam and gain a certification, and to get you job-ready skills needed for an introductory HTML5 Application Development position.

I will leave you with this thought: If you had any inclination of maybe learning about HTML application development as a whole, now is the time to learn! There will always be a demand for people who can build these applications. And, having first learned HTML in the (let’s just say a previous decade), HTML has come a long way. We really have a “less is more” situation now, meaning with HTML5, CSS3, and JavaScript, we can write less code than before yet produce more quality content for webpages. Now I call that a win-win.


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