Happy Holidays!

by Colin - Dec 24, 2013


Happy Holidays everybody! While everyone getting ready to celebrate Christmas is finishing their shopping, wrapping presents, putting the finishing touches on their decorations, or cooking for a feast, we just wanted to give you a heads up about our holiday hours for this week:

Today: Closed for the rest of the day
Christmas Day (12/25): Closed
Thursday 12/26 – Friday 12/27: Regular business hours

Have a safe week, and be sure to enjoy every bit of it – especially when it comes to my favorites: pie and egg nog! What are your favorite holiday treats? Let us know in the comments.


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LearnKey’s Newest EOM: Making a difference one Veteran at a time!

by Jeff - Nov 20, 2013


One of the greatest things our employees do everyday is focus on how they can make a positive difference in the learning experience. In our Salt Lake City office where we shoot the courses with our experts, our production crew is making sure the objectives are covered and we cover the right topics. In Cedar City where we produce the courses tying in video, technical writing and graphic design ,once again its about how can we drive the best learning experience making our courses easy to understand.

Then there is our LearnKey veteran services team that is working hard to help every veteran who goes through our program to counsel and support them making sure they stay on track and meet all their milestones.

This is where our newest Better Learning Systems/LearnKey employee of the month Corin Saunders works hard to “make a difference” – not only for our veteran students, but also working to improve our systems and processes we use each and every day.

Following her nomination, here is what here manager had to say:

“Corin joined the Veteran Services team in April of this year, and from day one she has had a huge impact on the team and the students that we support. She has truly immersed herself into the position and become an expert in all of the multi-platform education programs that we provide. In the interviewing process, Corin made it clear that she loves to help people and feel that she is making a difference. That is very apparent in her work with over 100 Veterans with whom she communicates on a regular basis. She dispenses just the right amount of compassion and tough love to help our students to make the most of their time with LearnKey and gain the certifications they need to advance their careers”.

We are so fortunate to have Corin as part of our team, and for fun, let us share a little bit of insight to her personally by way of these questions:

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When it comes to quality: In Ben we trust

by Jeff - Oct 23, 2013


Another exciting month for Better Learning Systems as we head into the 4th Quarter of 2013, and it has all to do with our great people. At LearnKey, we are celebrating another Employee of the Month, and this month our congratulations go to Ben Lee and all his hard efforts to go above and beyond in becoming one of our best quality control specialists in our Cedar City, UT office.

His efforts go far and beyond a quality control specialist – he is a true team player who has demonstrated his efforts through actions, not words.

Here’s what his leader had to say about him during his nomination:

“Ben is an energetic, optimistic, hard working, and friendly team player. He understands most of our LearnKey training & courseware very well, therefore increasing the accuracy of our training. He always gets his work done by the end of the day, and will rearrange his schedule to make sure it is done. He identified a problem with how we keep QC records, and implemented a new QC record keeping process. Ben has always been willing to take on work that isn’t necessarily QC related, and completes each task very well”.

One of his most recent accomplishments was when Ben learned we were wanting to improve our A+ course; he took the training, provided detailed notes on what part of our courseware was effective and what could be improved, then went and took the exam passing the first time! Every challenge we bring to Ben, he has overcome it both in doing the actual work and in dealing with the people involved. He goes above and beyond what is expected and required for a QC person in order to make sure he is doing his job correctly. He has done such a great job with his own work, resulting in less and/or easier work for his team and supervisor.

Enough about work, take a minute to learn more about Ben with our fun survey and who he would take to dinner if he could pick anyone:

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Quick Learner, Efficient and most importantly Team Player!

by Jeff - Sep 30, 2013


Those are the words that describe our Better Learning Systems newest employee of the month: Mrs. Katie Kuether, someone who not only demonstrates our core values to her team, but other teams within the company. Katie has been working in our client services team for almost a year now and plays a key role in making sure all the school districts and student files are loaded and ready come the beginning of school season.

Katie has demonstrated her ability to be a quick learner and very efficient, as this is truly a role in which you “learn as you grow” into the position. As school starts, the most important part of the process is on boarding students and teachers. She fields all kinds of calls ranging from how to sign in, run a report, or save a file to our Learning Management System (OnlineExpert.com) and even troubleshooting.

During our monthly nomination, here’s what Katie’s leader had to say about her:

“Katie has been with the company almost a year and it has been my pleasure to have her as a part of the team. She has been so easy to work with, and has taken on a role that encompasses both a part of accounting and client services. She has excellent customer services skills and asks all of the right questions when given a task. Most of the work with Client Services cannot be trained and added to a manual and you learn on the job and as you go, Katie has done an excellent job of jumping in and going with whatever she has been given”.

Now for the best part – please take a moment to learn more about Katie and learn things like a peanut butter and jelly (add the Cheetos) sandwich…

1. How many siblings do you have?

I have 4 siblings, 2 brothers and 2 sisters

2. What is your favorite movie?

Steel Magnolias

3. What is your favorite band?

Of all time? Nsync

4. What is your favorite vacation spot?

California/Disneyland

5. What was your high school’s mascot?

Pirates

6. What is the weirdest combination of foods you have eaten?

Peanut butter and jelly with Cheetos.

7. What is/was the name of your favorite pet?

Bubbles

8. What was your first car?

I don’t even know what kind of car it was; I just know it was a very yellow station wagon.

9. If you could go anywhere in the world where would it be?

New York City

10. Would you rather sky dive, bungee jump, zip line, or parasail?

I would pick parasail, that seems the safest. J

11. What is the funniest saying you have heard working here?

My favorite is Kim’s phrases “OH BUDDY” and “Yeah weird”.

12. If you could eat dinner with anyone from the past, present, or future, who would it be and why?

My mom and grandma passed away when I was 21, so if I could I would love to have dinner with them again.

Congratulations to Katie for this accomplishment and we are so fortunate to have you as part of our team.

Warm Regards and ’til next month!

– Jeff Coruccini


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Team Player & “Can Do” approach is the way to do your job!

by Jeff - Aug 21, 2013


I tell people all the time – if you want to add value to your organization and stand out, learn these three things: 1) Become a stellar team player, 2) Be resourceful, and 3) Possess a “can do” approach to problem solving. You do those three things well and you will stand out in comparison to the competition.

One of our very own employees, who just so happens to be our newest employee of the month Brad Washburn, has been recognized for demonstrating similar attributes for his work over the past year. Here is some of the nomination and kind words one of our leaders shared about Brad and how he demonstrates our core values (Ease, Value and Trust):

“Brad has spent his time creating LearnCast courses for our mobile library. He created these courses independently and with Ease. In that short time, he produced 109 courses with a wide variety of topics appealing to all types of learners. Next, he worked on developing and configuring the wide screen settings for our LearnKey courses. He was tasked to recapture 8 hefty courses in just a few months and He did it! Now our clients will be able to watch our Adobe Suite in widescreen this Fall. He has won my Trust as being a go to person to get the job done and on time. His work has brought Value to our company. Brad is a pleasure to work with and I am happy to have him on my team!”

Brad’s actions and accomplishment speak to his contributions and we are very appreciative to have him on our team. As we do every Better Learning Systems (BLS) employee of the month, we share with you some fun facts about Brad so you can get to know him better:

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IT Leader: Problem solver & Orchestrator

by Jeff - Jul 02, 2013


In the world of technology, especially education through video based training, there are a lot of “moving parts”. We are talking hardware, software, desktop support, third party support vendors, streaming – you name it, we have to host and support it. That is why you need great individuals who can solve problems and orchestrate all technology activities to keep us in business.

That is why I am pleased to announce our IT Leader and Orchestrator Ron Larsen is this months LearnKey/Better Learning Systems employee of the month. His nomination comes after some major milestones: centralizing our support and hosting services, improving OnlineExpert’s “up time” from 98% to 99.9%, and reducing some key expenses along the way.

Ron demonstrates our core values: Ease, Value and Trust in so many ways. Here is what one of his peers had to say:

“As LearnKey’s IT manager, he and his team ensure that LearnKey’s Sales, Client Services, Shipping, Accounting, HR, Marketing, and Production Departments are all able to do their jobs. Quite simply, without Ron and his efforts, LearnKey wouldn’t be able to produce it’s content; Ron makes it easy for the employees of LearnKey and provides value in making things happen that many of us never see, and in some cases are not even aware of. He works behind the scenes a lot of the time moving or upgrading servers to provide clients with a better experience and improving efficiency of the LK team. He builds Trust by simply doing what he says he will do.

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LearnKey’s Gregg Akin – always doing his job!

by Jeff - May 07, 2013


Some of the greatest leaders in the world use the same phrase to describe what they need their team members to do, which is to  “just do  your job and trust that your other teammates will do theirs”. You hear it time and time again, just watch a Patriots game and you will see their head coach Bill Belichick screaming that phrase to each sub team (i.e. offense, defense, special teams) when they are on the sidelines. Sounds so simple, however, staying focused and reassuring each team member that if they “just do their job” and trust their teammate to do their job too – they will win.

When you have high performing teams, TRUST is the key ingredient to success, which is why it is one of or core values. LearnKey’s Gregg Akin, who is our newest employee of the month, is a perfect example of someone who comes in and does his job, day in and day out. That is why his manager Scott Walker nominated Gregg and had these comments to say about him:

“Gregg has demonstrated our Core values in many ways. He has brought Value to Learnkey by providing a great work ethic, following up with clients that could have easily been lost. He has taken a huge load off of Client Services, by importing thousands of students in the past several months, training teachers and helping them with the ease of OnlineExpert. You can trust him to follow through with any tasks until they are finished – he gets results. He understands the importance and value of our clients. He is very Easy to receive instructions and complete tasks assigned to him, then goes the extra mile to accomplish them to get results.

Gregg is a great asset to LearnKey, and his dedication and hard work show his team members not only is he doing his job, but he is trusting that his other team members will do their job (i.e. selling, creating and producing great video based training).

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Team player exudes talent and “can do” attitude

by Jeff - Mar 29, 2013


Team player exudes talent, builds trust and makes cool courses!

One of the most enjoyable parts of my job is sharing to the world what great people we have as part of the Better Learning Systems/LearnKey family. What is even better is when newbies join the team and spread their positive energy making an immediate impact and generating positive results.

That could not be more evident than when Marian Eckley joined our Salt Lake City production team last October. From the day she started it’s been a “breath of fresh air” for the entire team. For someone who is new to a team and to build trust with the existing team members so fast is amazing. In the beginning it was not easy the transition happened fast and the team was required to not miss a beat as we were beginning full production of our Adobe CS6 rollout. What did Marian do? Not only did she “dig” in and learn what we were doing, but she also drove higher expectations and confidence to a group that welcomed it.

Here’s what her manager Liz McEuen had to say during Marians nomination:

“I have had the opportunity to work side-by-side with Marian for the last several months and she naturally embodies our core values of trust, ease and value.  Anyone who works with Marian knows they can trust her to finish a project on time and with a production value.  When you are working in video production problems and questions may come up but not to worry.  She will solve the problem with ease and a clear understanding of what needs to happen to achieve the result we are looking for”.

We are so proud of Marian’s success as she has made several changes to our editing process and these changes have lead to a better product in a shorter amount of time making her extremely valuable to the company.

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Employee Appreciation Day

by Beau - Mar 14, 2013


Even though this post is a little late, I wanted give everyone a peek into our Employee Appreciation Day festivities. I want to start off by thanking everyone at LearnKey for all that they do, to create fantastic training and experience for our customers. We couldn’t do it without you, so once again THANK YOU!  Due to our busy production and work schedules each office celebrated on different days. Technically that would mean that we celebrated Employee Appreciation Month right?

Each office celebrated in their own way by providing lunch for their employees, along with other activities.

In the corporate office located in St. George, Utah they treated their “ROCK STAR” employees to deli sandwiches served with fruit, veggies, chips, and cookies. Each employee wore their rock concert T-shirts, and throughout the day employees had the opportunity to answer questions about LearnKey and Rock music with the opportunity to win $10.00 gift certificates to local lunch spots.

The production office in Cedar City, Utah celebrated with BBQ pulled pork sandwiches with mac and cheese. During lunch employees participated in LearnKey Quote Book Jeopardy and employee based crossword and word search puzzles. Winners of these activities received certificates for double scoop ice cream cones and cash. Cedar employees enjoyed having a break and spending time bonding over the LearnKey quote book sayings.

In behalf of all LearnKey employees I want to thank the management team for showing their appreciation and recognizing all of the top notch employees that work at LearnKey. I know that everyone appreciates not only the free lunch, but everything that you do for each of us.


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Have a question about LearnKey training or support? I bet KJ has the answer!

by Jeff - Feb 28, 2013


At Better Learning Systems, while supporting hundreds of thousands of users, we get a lot of questions about training: how to use our learning systems, technical support, how to deliver our courses to third world countries with no internet… the list goes on and on. It really makes you appreciate those employees who spend the time to have the product knowledge and experience to answer those questions. One person who prides himself in helping people is Kevin Jacobsen our February employee of the month. It’s the one thing we can get right each and every time we interact with our customers when they ask for our help. Kevin truly takes pride in being professional, knowledgeable, respectful and courteous at all times.

Kevin’s leadership team had this to say about his nomination and selection:

“Over the past two months Kevin has demonstrated our core values in several ways. Providing great value by putting in additional hours, supporting customers’ inquires over the phones, in addition to assisting employees with technical needs internally. He is considered a Trusted resource as he will always follow through with what he is given. He has transitioned into a new role and made it easy for all parties who interact with him regarding technical support.

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