September Flew By; October Disappeared

by Beth - Nov 06, 2017


Graduates of the SNAP Program.

Did I just have an unusually long blink? Where did September go? AND October is gone?!

Lots of exciting news from September, maybe that’s why it went by so fast…

It all started with getting to meet a LearnKey Alumni that relocated to AZ for an IT job at Spectrum. It was an honor to shake his hand and see the joy in his eyes brought on by finding a career in his field. LearnKey has assisted nine Blue Ocean graduates finding a new career in their field in the last six months.

Next, I was shocked by the final itinerary for my Remote Year experience! It could not have imagined a better list of places! Emotional roller coaster is a term that I continue to use to describe my experience but it is more like ton of happy, exciting, anxiety bricks hitting you at any moment, like when you are celebrating a moment with a friend who you may not see for an entire year, presenting a resume and interview workshop in Las Vegas, or ya know, just breathing, just hits you. Seeing the places in which I will live made this experience become very, very real. And, here they are https://remoteyear.com/itinerary-kanyini .

Speaking of that resume workshop and Interview workshop, I had the pleasure to work with an amazing company called Three Square. Three Square is Southern Nevada’s only food bank providing food assistance to the residents of Lincoln, Nye, Esmeralda, and Clark counties. Three Square’s mission is to provide wholesome food to hungry people, while passionately pursuing a hunger-free community. We combine food banking (warehousing canned and boxed goods), food rescue (obtaining surplus or unused meats, bread, dairy and produce from hospitality and grocery outlets), and ready-to-eat meals to be the most complete food solution for Southern Nevada. They, in partnership with LearnKey, have stepped up to take its Supplemental Nutrition Assistance Program (SNAP), formerly known as food stamps, outreach efforts to the next level. Three Square approached the state with a proposal that it create a pilot program to train SNAP recipients in call-center work, with an eye toward becoming a certified third-party training provider.

I had the privilege to administer the Resume Writing and interview Workshop to the students in the pilot program for Three Square as of October 10, 2017, 3 out of the 5 participants have been hired.

Honorable Mentions:

  • Went to the HeroZona Launch Luncheon for Arizona’s Veteran’s week, find more information here: https://www.herozona.com/
  • Met with an AZ Congresswoman’s Community Liaison who mentioned that the VA is moving to hire more work-from-home customer services representatives, more information will be shared as it is received.

September 2017 has changed my life for the better with all the inspiring events. I look forward to sharing my October with y’all!

 


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Improving Employability Every Day at its Best!

by Jeff - Sep 08, 2017


Yesterday, I had the honor to meet Cory Olsson (pictured with Beth Ciaramello and Gloria Klug), a military veteran from Alpena, MI, who completed the LearnKey Blue Ocean program. Cory recently relocated to El Mirage, Arizona, after accepting a position with Spectrum Technology Solutions in Phoenix, Arizona. Upon completing the program, Beth Ciaramello, LearnKey’s Job Ready Manager, worked with Cory to gain employment.  This is the best part of the job: meeting someone who completed our program and now has the skills to succeed in IT.

At LearnKey we are so passionate about “Improving Employability Every Day” for our customers that when we have an opportunity to learn about one of our own student’s success it just makes it all worth it. Cory is the one we are most proud of as our program is not easy. Beth raved about what an amazing student Cory was and how he had the skills, smarts, and right attitude to be successful. Spectrum Technology Solutions is a great company and Gloria Klug, Owner/VP Business Development, is excited to have Cory as part of her team.

Again, it is an honor to watch learners succeed in our program and gain employment, as it builds the motivation for all of us to create the best employability learning solutions on the planet.


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Newest Key Contributor Award Recipient – Makes his passion drive Improving Employability Every Day

by Jeff - Aug 11, 2017


I am pleased to announce our 2017 2nd Quarter Key Contributor Award goes to Brian Tremelling. He has shown us from the beginning over 8 years ago that when you believe in something, most importantly yourself, dreams can come true. This award is a big deal for our company as it is given to those that really demonstrate our core values: Ease, Value, and Trust, as well as our “Why” which is Improving Employability Every Day.

Brian Tremelling Key Contributor Award

One of Brian’s most proud accomplishments is how he led the way in building our vocational rehab programs, but what you don’t see is his passion, commitment, and dedication to the stuff that is not fun. Building course bundles, creating and automating process flows, dealing with the internal and external challenges that come when you are focused on progressing our students so they reach their employability goals. However, this past quarter, in addition to managing the program, getting us approved in other states, and 110% dedicated to improving our process and technology, to make other jobs easier he alone took on technical work in order to enhance our student information system (SIS). The entire team got a sneak peak at it three weeks ago and are so excited to roll it out. We are close, very close – Brian led that cause and through bumps and roadblocks he handled it like a pro!

His peers were excited to hear what former Key Contributor Award Winners had to say about Brian:

Jason Manibog says Brian is a great organizer, always helping production, and always has the students’ best interest in mind. Wyett Ihler shared: “I am impressed with Brian’s dedication and ability to stick to something when he has a belief. That passion has served us so well. Willing to assert but does so in a very respectful manner.” Ben Lee: “Brian is a great friend who always tries to understand/listen to the people he works with. Doesn’t give up when he believes in something.” Tristan Roberts: “Brian Keeps an open mind and always receptive to change for the better of the student and LK. Always gives an honest opinion.” Kim Johnson: “Astounded by vast knowledge base, curricula, team player, always has the best interest of LearnKey.”

So you hear: Passion, belief, team player, good listener, honest, respectful. I’d like to second all of those as he and I will always be tied together for dealing with our fair share of challenge, opportunities, and positive outcomes. He reconfirmed that if you do the right thing, things have a way of working out.

Please join me in once again congratulating Brian on his many contributions to LearnKey!


Q1 2017 Key Contributor Award Winner “epitomizes core values”

by Jeff - Apr 14, 2017


At LeanKey if you need help with a marketing piece, ask Beau. If you need help creating a newsletter, ask Beau. If you need to learn how we process student reports, ask Beau. If you need help creating a CTE/K-12 online marketing campaign, ask Beau. Website redesign ideas, ask Beau. So what has become perfectly clear? “Beau knows”!

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Which is why it was exciting to announce earlier this week that Beau Shakespear was named Better Learning Systems/LearnKey’s 2017 Q1 Key Contributor Award winner. He is someone that truly demonstrates our core values: Ease, Value and Trust.  He is by far one of the easiest team members to work with, and always displays a “can do” attitude. As noted above by the many “hats” he wears he has significant value, but it truly is the trust and respect he has from his peers that sets him apart. It is really hard to find anyone who is more of a team player than Beau, and when it comes to our “Why” he truly is all about “improving employability every day.”

Here are some of his key accomplishments over this past quarter:

  • Played a key role in the new design of our LearnKey.com website
  • Facilitated the new design of our tradeshow banners
  • Revised VA Catalogs – Worked patiently as they were re-worked close to four times over the past year (DI, VA, & Voc Rehab) and accomplished it down to one catalog now.
  • Created a tracking method and follow-up process for all new BO Students
  • Reviewed 50+ resumes and LinkedIn profiles

He accomplished the above in addition to managing a busy VA student workload and always coordinating the monthly LKVS newsletters. When members of the leadership team nominated Beau they used words like: rock star, dedication, focus, accuracy, respect, ultimate team player, even keel, nice, never a bad attitude, helpful, and “can do attitude” to describe him.  Beau is no stranger to awards; three years ago he was recognized as LearnKey’s employee of the month.

Again, please join me in congratulating Beau for receiving this award. We are fortunate to have great employees, who are great team members and share our passion around “Improving Employability Every Day”!


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Congratulations LearnKey for 30 years of success

by Jeff - Mar 20, 2017


Today is a big day as it is our 30-year anniversary! Back in 1987, John Clemons, our Chairman and founder of the company, officially launched LearnKey.

He had no idea the journey the company would take; he was just a young man who figured out there was a need in using video to train people how to use operating systems, software, technology, soft skills, professional development, and other topics that could help people improve their employability skills.

LearnKey would go on to help tens of thousands of people improve their job status or achieve first time IT careers through training. It started with offering courses on VHS, then CD-ROM (thanks to his brother David), then the Internet via OnlineExpert.com. Every step of the way this company figured out how to re-invent itself. At first it was a Business to Consumer (B-C) offering, then Business to Business (B-B), and each and every step of the way LearnKey figured it out.

That is because the most successful piece of the business is the great people along the way who made LearnKey what it is today. There are hundreds of employees to thank for that, starting with some who have been with us for a very long time.

Names like: Wendi Mangum, Scott Walker, Michael Watson, Chad Stocks, Jared Baker, Chip Ehlers, Wyett Ihler and Bart Giddings just to name a few are still with us today and for that we (John, David, Lori and I) are truly grateful. We started the celebration earlier this month by hosting some meals for the team; check out some of the pictures and you will see a few of the team members.

Speaking of employees today, I embark on a trip through Utah to celebrate with those named above, and our other current employees. The trip will start in Salt Lake City visiting with our production team, then to Cedar City for some fun with our post production team, and will finally hit St. George by way of LearnKey’s corporate offices for a final celebration.

Next week I will post pictures of the journey as we are proud to continue to do great work by Improving Employability Every Day.

Congratulations LearnKey and the entire team, for it has been 30 years and I sense we will continue to celebrate in another 30 years!.

Jeff

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Key Contributor Award Winner: All About Improving Employability Every Day!

by Jeff - Mar 10, 2017


In January, Better Learning Systems announced our 2016 4th quarter Key Contributor Award winner, and not only was this person well deserving but she also is about our true “Why,” which is Improving Employability Every Day!

JessicaKCA_small

It gives me great pleasure to announce Ms. Jessica Staples as our most recent Key Contributor award winner, someone who is quite familiar with being awesome! She is in good company as previous winners include: Jason Manibog, Kim Johnson & Wyett Ihler, Sarah Blik & Melanie Benitez and of course the rockstar LearnKey Technical Support team!

Jessica is a key member of our LearnKey Veteran Services team, making it through some major transitions over the past few years to help streamline and improve the program. She is also celebrating three (3) years with LearnKey this month.  She is a true team player who constantly demonstrates our core values: Ease, Value, and Trust every day!

During the 4th Quarter, Jessica was an enormous help with training and mentoring our newest VSR, Nina Sepulveda. With her extensive knowledge of the program and eagerness to help, she made the onboarding of Nina an easy process. We can’t thank her enough for her contribution as a team player. When things didn’t work perfectly or go according to plan, she made it work for her students and for LearnKey. She is extremely detailed and every one of her students has nothing but great things to say about her. When she takes on a task we can trust she will get it done, and with all of the I’s dotted and T’s crossed.

In 2016 our LearnKey Veteran Services Team assisted students in achieving over 285 certifications, with Jessica directly supporting 128 of those certifications! Her dedication to helping our students achieve their goals is a true example of value.

Again, please join me in congratulating Jessica for her spirited team work, “can do attitude,” and overwhelming positive and motivational support she provides our student base. She is a great reflection of what it means to be “Improving Employability Every Day”.

Kind Regards,

Jeff Coruccini


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2017 Best Training ROI for your employee’s and customers?

by Jeff - Feb 15, 2017


customerservice

It is all about better communication resulting in a better customer experience.

It’s a no-brainer that bad customer service will cost your company business. But it turns out employees’ behavior toward each other can affect your bottom line, too.

So the question is: are your employees properly job ready trained in the areas of dealing with difficult customers, meeting consumer needs, the art of customer service, listening under pressure, workplace ethics, email etiquette, social media at work, and bullying in the workplace?

A well-known study of retailer Sears revealed that a five-point improvement in employee attitude results in a 1.3% increase in customer satisfaction, which then drives an 0.5% increase in company revenue.

Which is why LearnKey’s 2017 video-based training series on customer service is the perfect solution for your organization. It’s relevant for today’s workforce, high quality, available anytime/anywhere, and can help you deliver a solid ROI for both your business customers and, most importantly, your employees.

In today’s digital world it’s all about the customer experience:

What is customer experience and why is it important?

Customer experience is your customers’ perceptions of how your company treats them. These perceptions affect their behaviors, build memories and feelings, and may drive their loyalty. In other words, if they like you and continue to like you, they are going to do business with you and recommend you to others.  Note: If one of your customers has a bad experience there is less than a 10% chance they will tell you about it, but they will choose not to do business with you in the future.

Why should you focus on improving your customer experience?

According to a recent walker study, by 2020 customer experience will overtake price and product as a key differentiator. By now it should be clear that customer service can no longer be relegated to the basement of your brand’s focus. It must be front and center of your organization, alongside marketing, as a priority focus for customer interaction and retention.

Contact us today for a no-cost proof of concept on how this training can improve your ROI.


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What We Do? Improving Employability Everyday

by Jeff - Jan 20, 2017


improving Employability Every Day

Greetings 2017!

As we start the new year it’s a great time to remind our learners, students, teachers, and career counselors about the two (2) key ingredients that ensure we focus on our “what we do”: Improving Employability Everyday.

At LearnKey we believe that our passion around “what we do” and our “descriptive behaviors” is what drives our culture.

Every team member in our company knows that our “What we do” is aligned to these three words: Improving Employability Everyday. We started redefining our true purpose as an organization through Simon Sinek’s The Golden Circle, over three years ago and truly believe it is the fabric, along with our descriptive behaviors, that drive our culture.

We are so fanatical about this belief that any new employee team members (i.e. welcome most recently: Neil Olsen and Nina Sepulveda) must know that they must possess these key behaviors and understand “The Golden Circle” BEFORE they are even hired.  Because the moment they start, that accountability to our customers and team members begin.

My goal is to meet with every team member throughout the year and remind and reinforce my commitment to them and that I will be held most accountable to those behaviors. Therefore, it is good to once again share these with you and the entire world:

Our “Why, How and What”:

“Why”: Dreams fulfilled through better learning.

“How”: Personalized learning solutions that teach job readiness skills, leverage your natural talents, and are aligned to in-demand careers.

“What”: Improving Employability Everyday.

Our seven (7) fundamentals that describe our employee culture:

Be a fanatic about response time. People expect us to respond to their questions and concerns quickly, and rapid response is one of the easiest and best ways to stand out.

Set clear expectations. So there are no misunderstandings, and remember to clarify all the time. This avoids any miscommunications.

Welcome innovation. Creativity in our products and offerings can be produced and packaged differently to meet customers’ needs.

Be a great listener. Understanding expectations and customer needs is the way we want to do business. The best talker is a good listener.

Do your homework. Be prepared for customers, product ideas, referrals, team member support, and the best way to show you’re serious.

Be a problem solver. Solve a problem, fill a need, is how we should do business with customers and in assisting other team members.

Leverage team members. To get things done, meet deadlines, and fulfill customers’ needs. Two heads are better than one.

Welcoming in the new year is a good time for me to give thanks to our team who, day in and day out, commit to themselves, as well as the learners, counselors, and teachers we support that “what we do” is focused on Improving Employability Everyday.

Also, a special thanks to Simon Sinek and the CEO’s of Vistage Group 508 who remind me all the time how important it is to have our message clear and concise.

Best Regards,

Jeff Coruccini

“Improving Employability Everyday”

CEO- LearnKey, INC.


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Key Contributor Award Winners- “Lights out” at what they do

by Jeff - Dec 05, 2016


Our Key Contributor Award is a true reflection of our culture. Recognizing employees who go about their work with pride of ownership and demonstrating our core values along the way. It gives me great pleasure to announce the recipients of our 3rd Quarter Key contributor award LearnKey employee’s Ben Lee, Tristan Roberts and Jacob Gardner who make up our “Lights Out Technical Support Team”

Ben Lee - Key Contributor AwardTristan Roberts - Key Contributor AwardJacob Gardner - Key Contributor Award

During July, August and September these guys released a major software update to our Learning Management Platform OnlineExpert.com and one of our client dedicated servers. It was the largest software upgrade performed in well over 10 years. Additionally, they supported the GMetrix Project which required allot of testing and implementation support.

They also re-negotiated one of our most costly contracts successfully reducing it by over 70%. To top it off they did that with a 40% reduction in staff. These initiatives we all deadline drive and they worked together, as a team to meet every critical deadline.

Every step of the way they demonstrated our core values (Ease, Value & Trust) by being Easy it is to work, showing real  Trust something we know is earned whether its meeting deadlines, ensuring our networks are operational, or testing that needed to be completed they always delivered on time each and every time. Value– is something they bring to work every day. We could not be more proud of their work and how they go about it.

Just like our previous winners, please join me in congratulating them for a job well done as I could not be more proud of this team!

Warm Regards,

Jeff Coruccini


Certiport CERTIFIED Conference was fun!

by Jeff - Jul 01, 2016


This past week, June 28th – June 30th, I had the great opportunity to attend the Certiport CERTIFIED conference in Orlando, Florida. It gave me the opportunity to learn more about how we can help Career Technology Education (CTE) Teachers teaching Microsoft MOS, Adobe, IC3, MTA, Autodesk and many more in-demand courses that map to Certiport’s industry certifications.

They had excellent breakout sessions where teachers shared best practice sessions on topics that included: Creating new certification opportunities in college and communities; Product deep dives for: Adobe, IC3, and Autodesk; Celebrating student success in the classroom; Preparing to implement MOS 2016 certification in the classroom; and, one of my favorites, Integrating Certification Learning Materials and Practice tests into your lesson plans.

The keynote speakers were also amazing. Rich Lehrer’s story about being a full time 8th grade science teacher and becoming the Coordinator of the Enable Educators Exchange through guiding a project that built a 3D printed prosthetic hand for a recipient, in this case his son, through a project one of his 8th grade classes accomplished was wonderful. Manual Scott, an original freedom writer, whose story is told in the Hollywood movie Freedom Writers, had an incredible and unique message, one that has inspired, educated and empowered almost a million people, helping them make the most of their lives.

The message is clear: teachers really have a profound effect on students, and when these students achieve industry certifications it builds tremendous confidence along with great skills that they can take forward in their college and career readiness efforts. We are so proud of our new partnership with GMetrix and Certiport, as it gives us the opportunity to better serve both teachers and students through learning, practice testing, and certifying resources.

It was also great to see our good friends and partners Thor Christianson & Quaid Atkinson from GMetrix along with Denise Spence (LearnKey’s Power Point 2013 Author). A teacher conference in Florida could not be complete without a picture of LearnKey’s Representative Scott Walker sharing our courseware that is now on the GMetrix Learning Platform and distributed through Certiport.

Up next, we will be attending the Certiport Global Partner Summit 2016 back in Orlando Florida!


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