That is correct, our very own Colin Bell has been working hard to improve the user experience when navigating learnkey.com. His approach really demonstrates “less is more” as you can see from our home page and how we focus on students, educators, veterans and corporate enterprises.
This was no easy task, and for that he has been recognized as Better Learning Systems employee of the month. His hard work truly demonstrates and lives up to our core values: ease, value and trust. The site is much easier to understand, our value is in the quality of our courses with new releases up front and he trusted the input of his team members when planning the improvements. Colin had to accept a ton of feedback, sometimes not getting clear enough direction and last minute changes – he handled all of it just like a true team player.
Here’s what one of the nominating leaders had to say about Colin:
“We would like to acknowledge Colin this month for his outstanding work in updating and streamlining our website LearnKey.com. With his attention to detail he has created a cleaner and more user friendly website. Colin has been a trusted team player who ensures that we are representing our brand in a professional manner. We are truly grateful to have him as a part of our LearnKey family.”
A perfect example of someone putting passion around his work.
We’d like to share with you some fun questions and answers so you can get to know Colin too:
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“Outstanding”, “Amazing”, “Invaluable” – Those were the words used to describe Rikki McKim, our newest LearnKey employee of the month.
Rikki is a customer service champion known for a keen sense of how to “connect” with students, teachers and learners so she can help them use our LearnKey education courseware and OnlineExpert Learning Management System for the best experience. Anyone who has ever spent time with Rikki quickly understands why we feel so fortunate to have her as part of our team. She truly cares about our customers and values their commitment to us as a learning provider.
Here’s what her leader had to say:
“I value her knowledge and her ability to dig in and understand our systems better. Her customer service skills are outstanding. Rikki is extremely easy to work with and truly cares about her coworkers and our customers”.
There is a saying “happy employees create happy customers” and this is living proof that it works!
Learn some fun facts about Rikki:
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One of the greatest things our employees do everyday is focus on how they can make a positive difference in the learning experience. In our Salt Lake City office where we shoot the courses with our experts, our production crew is making sure the objectives are covered and we cover the right topics. In Cedar City where we produce the courses tying in video, technical writing and graphic design ,once again its about how can we drive the best learning experience making our courses easy to understand.
Then there is our LearnKey veteran services team that is working hard to help every veteran who goes through our program to counsel and support them making sure they stay on track and meet all their milestones.
This is where our newest Better Learning Systems/LearnKey employee of the month Corin Saunders works hard to “make a difference” – not only for our veteran students, but also working to improve our systems and processes we use each and every day.
Following her nomination, here is what here manager had to say:
“Corin joined the Veteran Services team in April of this year, and from day one she has had a huge impact on the team and the students that we support. She has truly immersed herself into the position and become an expert in all of the multi-platform education programs that we provide. In the interviewing process, Corin made it clear that she loves to help people and feel that she is making a difference. That is very apparent in her work with over 100 Veterans with whom she communicates on a regular basis. She dispenses just the right amount of compassion and tough love to help our students to make the most of their time with LearnKey and gain the certifications they need to advance their careers”.
We are so fortunate to have Corin as part of our team, and for fun, let us share a little bit of insight to her personally by way of these questions:
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Just over two years ago I took over the role as CEO of LearnKey, Inc, a trusted educator for over 26 years. Our educational courseware has helped over a million students to acquire professional development education, career ready skills, and industry recognized IT certifications for career development, new job preparation and or advancement.
Looking back, one of the greatest experiences and most exciting things to see has been the creation of our LearnKey Veteran Services team – a three year old dedicated group of support and career counselors within the company who currently support over 100 U.S. veterans transitioning from the military who are ready to work in entry and advanced IT Technical Support positions. Most of these veterans started gaining IT experience in the service, and are now completing six to eight months of online education and achieving globally recognized IT certifications from CompTIA, Cisco, Microsoft, ISC², Mile2, and more. Most of them will have at least one (if not multiple) certifications in the coming weeks and they will be looking for employment opportunities.
We are not a recruiting company, and want no fee – just the opportunity to help these great job candidates, who served our country and are job ready, find rewarding IT career pathways in U.S. companies.
Help us find our returning veterans career paths – If you own, lead, or work for a company interested in interviewing these veterans and quality tech support candidates, please contact Brian Tremelling, LearnKey Veteran Services Program Manager (email@example.com) directly. Additionally, hiring veterans can allow employers to take advantage of tax incentives (when applicable) and many of the veterans who go through our program qualify.
Again, please join us in supporting our transitioning troops by interviewing one of our job ready veteran candidates for your IT support needs. There is no cost to tap into this network of talented individuals, only opportunity.
Thank you and with kind regards,
CEO LearnKey, INC.
Another exciting month for Better Learning Systems as we head into the 4th Quarter of 2013, and it has all to do with our great people. At LearnKey, we are celebrating another Employee of the Month, and this month our congratulations go to Ben Lee and all his hard efforts to go above and beyond in becoming one of our best quality control specialists in our Cedar City, UT office.
His efforts go far and beyond a quality control specialist – he is a true team player who has demonstrated his efforts through actions, not words.
Here’s what his leader had to say about him during his nomination:
“Ben is an energetic, optimistic, hard working, and friendly team player. He understands most of our LearnKey training & courseware very well, therefore increasing the accuracy of our training. He always gets his work done by the end of the day, and will rearrange his schedule to make sure it is done. He identified a problem with how we keep QC records, and implemented a new QC record keeping process. Ben has always been willing to take on work that isn’t necessarily QC related, and completes each task very well”.
One of his most recent accomplishments was when Ben learned we were wanting to improve our A+ course; he took the training, provided detailed notes on what part of our courseware was effective and what could be improved, then went and took the exam passing the first time! Every challenge we bring to Ben, he has overcome it both in doing the actual work and in dealing with the people involved. He goes above and beyond what is expected and required for a QC person in order to make sure he is doing his job correctly. He has done such a great job with his own work, resulting in less and/or easier work for his team and supervisor.
Enough about work, take a minute to learn more about Ben with our fun survey and who he would take to dinner if he could pick anyone:
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Those are the words that describe our Better Learning Systems newest employee of the month: Mrs. Katie Kuether, someone who not only demonstrates our core values to her team, but other teams within the company. Katie has been working in our client services team for almost a year now and plays a key role in making sure all the school districts and student files are loaded and ready come the beginning of school season.
Katie has demonstrated her ability to be a quick learner and very efficient, as this is truly a role in which you “learn as you grow” into the position. As school starts, the most important part of the process is on boarding students and teachers. She fields all kinds of calls ranging from how to sign in, run a report, or save a file to our Learning Management System (OnlineExpert.com) and even troubleshooting.
During our monthly nomination, here’s what Katie’s leader had to say about her:
“Katie has been with the company almost a year and it has been my pleasure to have her as a part of the team. She has been so easy to work with, and has taken on a role that encompasses both a part of accounting and client services. She has excellent customer services skills and asks all of the right questions when given a task. Most of the work with Client Services cannot be trained and added to a manual and you learn on the job and as you go, Katie has done an excellent job of jumping in and going with whatever she has been given”.
Now for the best part – please take a moment to learn more about Katie and learn things like a peanut butter and jelly (add the Cheetos) sandwich…
1. How many siblings do you have?
I have 4 siblings, 2 brothers and 2 sisters
2. What is your favorite movie?
3. What is your favorite band?
Of all time? Nsync
4. What is your favorite vacation spot?
5. What was your high school’s mascot?
6. What is the weirdest combination of foods you have eaten?
Peanut butter and jelly with Cheetos.
7. What is/was the name of your favorite pet?
8. What was your first car?
I don’t even know what kind of car it was; I just know it was a very yellow station wagon.
9. If you could go anywhere in the world where would it be?
New York City
10. Would you rather sky dive, bungee jump, zip line, or parasail?
I would pick parasail, that seems the safest. J
11. What is the funniest saying you have heard working here?
My favorite is Kim’s phrases “OH BUDDY” and “Yeah weird”.
12. If you could eat dinner with anyone from the past, present, or future, who would it be and why?
My mom and grandma passed away when I was 21, so if I could I would love to have dinner with them again.
Congratulations to Katie for this accomplishment and we are so fortunate to have you as part of our team.
Warm Regards and ’til next month!
- Jeff Coruccini
It was a great experience watching Justin Walker one of our LearnKey Courseware experts talk to a group of students from Fountain Hills High School in Fountain Hills Arizona.
These students are wanting to learn Adobe Photoshop and Illustrator, and earn their certifications. We had a simple message for them – Certifications can and will have a positive impact on your career and college ready preparation. Industry experts now state 89% of IT hiring managers use “Certifications” as a filter for prioritizing resumes. Once in, career professionals who keep their certification track up-to-date earn on average 26% more than their peers.
It was a fun day speaking with four classes as they were good listeners and truly wanted to learn. Another benefit we shared with them is they get a chance to learn “distance learning” by using LearnKey courseware. Also, lets not forget that the teachers we met were fantastic. Thanks again to Bonnie Perkins, Jennifer Ray (CTE Leader) and Karla Primosch for allowing us to come in and speak.
Its great to see BLS/LearnKey team members out talking with students and teachers getting their input so we can make better courses! Thanks again for the great work Justin!
I tell people all the time – if you want to add value to your organization and stand out, learn these three things: 1) Become a stellar team player, 2) Be resourceful, and 3) Possess a “can do” approach to problem solving. You do those three things well and you will stand out in comparison to the competition.
One of our very own employees, who just so happens to be our newest employee of the month Brad Washburn, has been recognized for demonstrating similar attributes for his work over the past year. Here is some of the nomination and kind words one of our leaders shared about Brad and how he demonstrates our core values (Ease, Value and Trust):
“Brad has spent his time creating LearnCast courses for our mobile library. He created these courses independently and with Ease. In that short time, he produced 109 courses with a wide variety of topics appealing to all types of learners. Next, he worked on developing and configuring the wide screen settings for our LearnKey courses. He was tasked to recapture 8 hefty courses in just a few months and He did it! Now our clients will be able to watch our Adobe Suite in widescreen this Fall. He has won my Trust as being a go to person to get the job done and on time. His work has brought Value to our company. Brad is a pleasure to work with and I am happy to have him on my team!”
Brad’s actions and accomplishment speak to his contributions and we are very appreciative to have him on our team. As we do every Better Learning Systems (BLS) employee of the month, we share with you some fun facts about Brad so you can get to know him better:
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In the world of technology, especially education through video based training, there are a lot of “moving parts”. We are talking hardware, software, desktop support, third party support vendors, streaming – you name it, we have to host and support it. That is why you need great individuals who can solve problems and orchestrate all technology activities to keep us in business.
That is why I am pleased to announce our IT Leader and Orchestrator Ron Larsen is this months LearnKey/Better Learning Systems employee of the month. His nomination comes after some major milestones: centralizing our support and hosting services, improving OnlineExpert’s “up time” from 98% to 99.9%, and reducing some key expenses along the way.
Ron demonstrates our core values: Ease, Value and Trust in so many ways. Here is what one of his peers had to say:
“As LearnKey’s IT manager, he and his team ensure that LearnKey’s Sales, Client Services, Shipping, Accounting, HR, Marketing, and Production Departments are all able to do their jobs. Quite simply, without Ron and his efforts, LearnKey wouldn’t be able to produce it’s content; Ron makes it easy for the employees of LearnKey and provides value in making things happen that many of us never see, and in some cases are not even aware of. He works behind the scenes a lot of the time moving or upgrading servers to provide clients with a better experience and improving efficiency of the LK team. He builds Trust by simply doing what he says he will do.
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Every month I get to brag about one of our team members at Better Learning Systems. Our newest employee of the month is known for leading multiple projects, always being clear and concise with his communications, and demonstrating the unique ability to maintain composure each and every day. That’s right, LearKey’s version of “cool hand Luke” goes to Tayce Robinson!
Not only has he demonstrated his core values, he has done it taking on a new lead role earlier this year as well. Here is what his Senior Lead Brittni Traynor had to say:
“I have been able to work closely with Tayce for over a year now and firmly believe he is the embodiment of the LearnKey core values- Ease, Trust, and Value. While working here, he has been perusing a master’s degree, and has had his share of communal and other professional obligations, but you would never know he is being pulled in so many different directions. He is always willing to take on new challenges and meet increasingly tighter deadlines. He is the Senior Writer of the Writing Team and he leads his team to success on a daily basis. He has the patience of a saint. It doesn’t matter the situation or the amount of pressure, he simply nods his head, shrugs his shoulders, and gets the project done. It is for these reasons, among a long list of others, that he exemplary team player in the Cedar City office. I am not sure what we would do without him”.
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